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Sep 5, 2013, 7:51 PM
12 Posts

Client features missing

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0
  • Role: Administrator
  • Tags:
  • Replies: 4

We recently upgrade our servers to Domino 9 and have started to update clients to 9. On the first couple of client updates some features seem not to be available. (We have converted the mail template to 9 also). For example, while the new abbreviated dates show up, the option to Group by Dates is not available. Also showing the beginning of a message is not available. I have been unsuccessful at finding what may be causing the problem and how to fix it. Any suggestions are welcome. Thank you in advance.

Sep 6, 2013, 8:27 AM
8 Posts
Client features missing

Hello,

are you sure that you changed the mail databases to 9.0? (replace design)

Sep 9, 2013, 4:19 PM
12 Posts
yes, upgraded template to 9

Yes, I am sure. After I converted the mail template to 9, then I tried replace design on the chance that in some way it failed initially, but still am missing the option to group by date and show the beginning of a message.

Sep 9, 2013, 9:10 PM
5 Posts
More questions
1. What client version you were updated from?  Were you upgrading in this order  Domino --> Client  --> mail template?  Any step you did besides these?
2.  Did the 'Replace Design' completed w/ error?  ( Prefer performing 'Replace Design' w/ mail db closed.  You  can do it from Workspace, or Bookmark after you drag the mail db to it )

3.  Did you Restart mail db after Replace Design?

4.  When you saw missing the menu options for 'Group by Dates' and 'Beginning of Message', what view your were in, ( Beginning of Message only available for Inbox)

                   - Unread veiw?

                   - was a Thread subview open

                   - was 'Who' or 'Subject' column, or any non Date column sorted by then


5. Try to delete data\workspace\.config directory after closing Notes, and see does it help.

                       data\cache.ndk
Jul 4, 2014, 9:46 AM
1 Posts
Client Feature Missing
I recently upgraded my client to  9 social edition including the mail template.When i open the mail  for istance inbox  in the  show option the  Group by Dates is not available. Also showing the beginning of a message is not available. I have been unsuccessful at finding what may be causing the problem and how to fix it. Any suggestions are welcome. Thank you in advance.

 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal