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Sep 24, 2013, 7:52 AM
3 Posts

Traveler 9 and Z10 - numerous error messages

  • Category: Serviceability
  • Platform: Windows
  • Release: 9.0
  • Role: Administrator
  • Tags: traveler,blackberry,z10,q10,problems,errors
  • Replies: 0

Hello,

since Sunday (after a restart of the server) we are having many SEVERE and WARNING from severeal (not all) users. These Users also don't get their mails.

[0AB0:0017-05C8] 24.09.2013 09:13:42   Notes Traveler: WARNING *system Status change from Yellow to Red: 49 errors have been logged during the last status interval.  
[0AB0:0017-05C8] 24.09.2013 09:17:25   Notes Traveler: SEVERE CN=User1/O=Domain Error getting policy information. Request=NTSServletRequestSerializable acceptEncoding=gzip, acceptMultiPart=false, body=41 bytes, clearUserCache=false, cmdDeviceType=De
viceType: PROTOCOL_UNKNOWN (0), cmdUserId=short1, command=Provision, contentLength=41, contentType=application/vnd.ms-sync.wbxml, deviceId=ID, deviceType=DeviceType: BB_10_ACTIVESYNC_CLIENT (1020), firstMessage=true, forwarded=false, headers={
[0AB0:0017-05C8] 24.09.2013 09:18:08   Notes Traveler: SEVERE CN=User2/O=Domain Internal Error: Debug Data:  --ERROR--  Id=2562,x'a02'  Msg=Remote system no longer responding  
[0AB0:0017-05C8] 24.09.2013 09:18:08   Notes Traveler: SEVERE CN=User2/O=Domain Internal Error: Debug Data: Error could not get the unread table  
[0A58:0002-0A5C] StreamNotes:  NSFDbGetNotes()->ERROR: A02=Remote system no longer responding
[0A58:0002-0A5C] StreamNotes: Requested 8, got 0
[0A58:0002-0A5C] 24.09.2013 09:18:22   Unable to replicate hornames.nsf: Remote system no longer responding

But the mail server not responding is in the same LAN and is reachable.

Anyone experienced this ?

Greets
Stephan


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal