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~Emile Kitumitexnivu
Nov 12, 2013, 2:06 PM
2 Posts
topic has been resolvedResolved

Blackberry Traveler issues

  • Category: Notes Traveler
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator,End User
  • Tags: Blackberry Traveler
  • Replies: 3

We are using Blackberry Q5 devices to connect using Lotus Traveler to the mail databases. A very few are working fine, but the bulk of the Blackberry devices can not be connected via traveler. We receive the following errors in the log of Domino:

Request: OPTIONS /Microsoft-Server-ActiveSync HTTP/1.1
Status: 400 BAD REQUEST (Syntax problem in the request or it could not be satisfied)


followed by:

Request: POST /Microsoft-Server-ActiveSync?Cmd=Provision&DeviceType=BlackBerry&User=name%40domain.com&DeviceId=XXXXXXXXXX HTTP/1.1
Status: 400 BAD REQUEST (Syntax problem in the request or it could not be satisfied)
Decoded query: Cmd=Provision

We are using Lotus Domino to v9.0.1, Traveler to v9.0.1 and the Blackberry OS to latest version v10.2.0.424 (10.2.0.1791)


Current state is that a few BB devices are working, but the bulk is not working. We can not configure these BlackBerry devices to Lotus Traveler and we are looking for suggestions or hints to get rid of the messages above.

~Helga Nonfreeburoden
Nov 12, 2013, 2:58 PM
45 Posts
SSL
Newer versions of BB10 will only connect via https, not http. I see "http" in the error message you posted.
~Emile Kitumitexnivu
Nov 15, 2013, 5:48 PM
2 Posts
Fixed

Thanks Lance, Changing the replication settings for the unread marks to All Servers did the trick. It took very long time (3 to 4 hours) before it worked. Anyhow happy users again.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal