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~Laura Nonremangon
Jul 7, 2017, 9:34 AM
25 Posts
topic has been resolvedResolved

Appointment is not created in the calendar

  • Category: Notes Client
  • Platform: All Platforms
  • Release: 9.0.1
  • Role: Administrator,End User
  • Tags:
  • Replies: 7

Hello everybody,

I´ve the following problem, maybe someone can help me.

A user (A)  cannot "process" an appointment of a special sender. (B)

The user "A" can open the appointment and click on "accept" or "decline" or anything else. After that, the appointmet will close and nothing else happens.
No entry was created in the calendar, no information will send to the sender "B" of the appointment, no error message is displayed. The appointment is still in the inbox of the user "A" , looks like a new appointment.

>> But the user A can confirm the appointment via the Iphone (Traveler Client). Here everything works as designed.

 

This happens just between user A and user B and only, if user B is sending the appointment.
User A can send to other users (to user B , too ) and receive appointments from other users without problems.

In the past there was no problem. The users told me, that is happens suddenly a few weeks or month ago.

 

What I´m doing:
Checking the ACL of both mailfiles. -> Manager Rights
Checking the max. file size -> ok
Start updal, compact, fixup on mailfile of user "A".

They are both working on MAC books. -> try it on Windows with the same result.

We´re using Domino 9.0.1 FP6 with Lotus Clients 9.0.1 FP6

 

Every tip is welcome !

Stefanie

 


 

 

 

 

~Justin Bubfanavitchnivu
Jul 8, 2017, 8:13 AM
9 Posts
LS debug

you are talking about accepting or declining meeting invitations, I guess. You could activate the LotusScript debugger and examine the problem in the code, it is written in LotusScript. Meeting invations are accepted only If (csEventObj.OkToAccept(False)), otherwise the code exits without any errormessage :-), so this could be a candidate for your problem, but you have to check it yourself.

Thomas

~Vera Zekfoogengon
Jul 9, 2017, 5:56 PM
196 Posts
A question about User B

Can User B send an invitation to someone else and have it accepted or declined?  If not, then I would wonder if User B is sending mail as Rich Text. 

Does the same issue exist in iNotes or Verse on Prem for the two users? 

~Laura Nonremangon
Jul 10, 2017, 8:17 AM
25 Posts
>>A question about User B

there´s no problem for User "B" in connectino witt other users. Just with user "A".

Yes, user "A" can work with the appointment via notes traveler (on iPhone) without problems for example.

Just the lotus client has the problems.

~Laura Nonremangon
Jul 10, 2017, 9:21 AM
25 Posts
>> LS debug

Hi !
I started the LS Debugger and everything seams to be ok.

>> csEventObj.OkToAccept(False)


I would like to attach a screenshot, but the picture is not display here in the entry.

I don´t know why.

 

 

 

~Vera Zekfoogengon
Jul 10, 2017, 4:30 PM
196 Posts
Does User B have User A in their Contacts?

If so, if they remove User A from their Contacts, is User A then able to accept or decline an invitation? 

~James Preresaskioden
Jul 10, 2017, 4:35 PM
34 Posts
A couple thoughts / questions
Since no other users have an issue with meeting invitations from User B it is not likely they are the source of the problem.  Normally I ask "What changed before the problem first appeared?" since the code does not just change its behavior randomly.  Very often it is a change that has unintended side effects.  Since it is only an issue between 2 users I suspect either a design element change or a calendar profile doc change.

Here are some suggestions to consider:

1: Have User A do a design replace on their mail file.  Assuming that no design elements are locked to prevent changes this will make sure all C&S template code is all there and should work as expected.  Make sure you are using a stock Notes mail template and not a custom one.  I regularly find a customized template causes problems because they remove stuff from the stock template that they think is unnecessary but it is actually needed (or they put extra items on "just because" and it causes the core code to get confused).

2: Check the $CSTrack item on the invitation from User B after User A tries to Accept or Decline it.  See what actions it lists.  Does it show "PA(Accept)" or "PA(Decline)" towards the end?  (PA = Participant Action, aka what User A did)

3: Skip diving into the Lotusscript just yet.  Have User A set the INIs CSReportErrors=1 and DEBUG_CS_LEVEL=1 and then try to accept or decline a meeting invitation.  If there is an issue with the invite then it will appear in the debug window.  You may also want to set DEBUG_OUTFILE=ForForums.log on User A's computer so you can capture the info if there is a lot of it and then open ForForums.log in a text editor and see what happened.  

4: Is User B listed on any Calendar Profile items in User A's mail file?  

5: Is User B listed in User A's local contacts?  If so, remove them and try Accepting the invite again.
Bruce

IBM
~Laura Nonremangon
Jul 11, 2017, 5:02 PM
25 Posts
>> A couple thoughts / questions

Many thanks for the hints :-)

that´s it:: Is User B listed on any Calendar Profile items in User A's mail file?  

The item "$PrevBusyName" in the calendar profile included the name of USER "B". I do not know how this happened.

I deleted it and now, it works again. Lächelnd


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal