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Jun 3, 2016, 6:11 AM
8 Posts

Email Contacts Conflicts ( Recent / Local and Global )

  • Category: Notes Client
  • Platform: All Platforms
  • Release: 9.0
  • Role: End User
  • Tags:
  • Replies: 2

Dear All,

We are facing an issue regarding email contacts, i will explain below.

We have a contact / group entry like " noc " one of our college collaborate with different vendors and they also have noc@domain.com address. So now he have " noc " group name in global directory and different " noc@domain.com " email entries in either recent or local address book.

We noticed that he sends an email to " noc " company group but after sending he check in his sent items that mail has been sent to some vendor " noc@domain.com " address.

Every time we tried this it happens again & again untill we remove the entry from recent / local address book. But this is not the solution as vendor address will be added again due to regular correspondence.

Is there any settings or fix through we will make sure that mails should be sent to proper address or tells us multiple address when sending emails.

 

MerryMax

Jun 3, 2016, 6:16 AM
8 Posts
Email Contacts Conflicts ( Recent / Local and Global )

I have also tried to select the address from To filed instead of typing but end result is same that he shifted the address with vendors email address.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal