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Sep 30, 2016, 9:37 AM
23 Posts

IBM mail support for Microsoft Outlook

  • Category: Configuring
  • Platform: Windows
  • Release: 9.0.1
  • Role:
  • Tags:
  • Replies: 34

Hi there. I installed IBM mail support on Domino, everything works fine on 443 port, TRAVELER task is running.

I installed also IBM mail for client Outlook 2013. I cant connect, just get red marks. Is there any log or anything I can see what's the problem?

Username and password are tested through web access and works like a charm. What else can I check?

Please help

Oct 6, 2016, 9:14 AM
36 Posts
Same error

Hello!

Certificate correct, session ovveride rule created.

But have error, wrong auth type....where is my mistake?

Oct 6, 2016, 12:08 PM
36 Posts
log

10-06-2016 15:15:43,tid1,error,/traveler Connection failed as Invalid Authenticaion method on server
10-06-2016 15:15:45,tid1,error,Невозможно разрешить удаленное имя: 'api' (cannot resolve remote name 'api')
10-06-2016 15:15:45,tid1,error,/freebusy Connection failed with the exception:error

Oct 6, 2016, 12:26 PM
103 Posts
Have you enabled the REST services?

See if the REST api is available on your server.  Got to the url:

https://myoutlookserver.com/api

You should see something like:

{
 "services":[
   {
     "name":"FreeBusy",
     "enabled":true,
     "version":"9.0.1",
     "href":"\/api\/freebusy"
   },
   {
     "name":"Mail",
     "enabled":true,
     "version":"9.0.1",
     "href":"\/api\/mail"
   },
   {
     "name":"TravelerAdmin",
     "enabled":true,
     "version":"9.0.1.14",
     "href":"\/api\/traveler"
   },
   {
     "name":"Data",
     "enabled":false,
     "version":"9.0.1",
     "href":"\/api\/data"
   },
   {
     "name":"Calendar",
     "enabled":false,
     "version":"9.0.1",
     "href":"\/api\/calendar"
   },
   {
     "name":"Core",
     "enabled":true,
     "version":"9.0.1",
     "href":"\/api\/core"
   }
 ]
}

If not, enable them:

http://www.ibm.com/support/knowledgecenter/SSKTMJ_9.0.1/admin_imsmo/adm_enable_rest.html

 

 

Oct 6, 2016, 12:27 PM
36 Posts
yes, rest service enable
{
  "services":[
    {
      "name":"FreeBusy",
      "enabled":true,
      "version":"9.0.1",
      "href":"\/api\/freebusy"
    },
    {
      "name":"TravelerAdmin",
      "enabled":true,
      "version":"9.0.1.14",
      "href":"\/api\/traveler"
    },
    {
      "name":"Mail",
      "enabled":true,
      "version":"9.0.1",
      "href":"\/api\/mail"
    },
    {
      "name":"Data",
      "enabled":false,
      "version":"9.0.1",
      "href":"\/api\/data"
    },
    {
      "name":"Calendar",
      "enabled":false,
      "version":"9.0.1",
      "href":"\/api\/calendar"
    },
    {
      "name":"Core",
      "enabled":true,
      "version":"9.0.1",
      "href":"\/api\/core"
    }
  ]
}
Oct 6, 2016, 12:39 PM
103 Posts
Try logging in via web

Are you able to log in with the user name and password via a web browser?

https://myoutlookserver.com/traveler

Oct 6, 2016, 1:16 PM
36 Posts
..

Thk for answer!

Do you see standart page after open url myserver.com/traveler?

Or you see this:

{
    "apiversion": "1.2.0",
    "environment": "on-premises",
    "links": [
        {
            "description": "List of devices.",
            "href": "\/api\/traveler\/devices\/",
            "rel": "devices"
        },
        {
            "description": "List of devices with security information.",
            "href": "\/api\/traveler\/devices\/security",
            "rel": "device-security"
        },
        {
            "description": "List of traveler users.",
            "href": "\/api\/traveler\/users\/",
            "rel": "users"
        },
        {
            "description": "List of devices for a traveler user.",
            "href": "\/api\/traveler\/users\/<URL and Base64 encoded username>\/devices\/",
            "rel": "user-devices"
        },
        {
            "description": "List of devices security information for a traveler user.",
            "href": "\/api\/traveler\/users\/<URL and Base64 encoded username>\/devices\/security",
            "rel": "user-devices-security"
        },
        {
            "description": "List of approved applications for attachment handlings.",
            "href": "\/api\/traveler\/approvedapps\/",
            "rel": "approvedApplications"
        }
    ],
    "mode": "standalone",
    "version": "9.0.1.14 Build 201609011843_40"
}
Oct 6, 2016, 1:32 PM
103 Posts
I see the standard page.

I see the standard Traveler page.

User Status for User Name/OU/ORG

Manage the Notes ID

Execute Commands

Report a Problem

Oct 6, 2016, 1:33 PM
36 Posts
http debug

After enable http debug, i see GET /traveler from user-agent IMSMO1.0.0

and return code 200, with html traveler page

Oct 6, 2016, 3:38 PM
36 Posts
Log

Yes, i see folder`s list.

website:

in domlog:

User Agent:    IMSMO1.0.0
Cookie:    
    
Request:    GET /traveler HTTP/1.0
Status:    200 OK (Request fulfilled)
    
Content Length:    3518 bytes
Content Type:    text/html;charset=UTF-8
Process Time:    47 ms
Error:    
    
Translated URI:    /traveler

 

Oct 7, 2016, 6:18 AM
103 Posts
Same as me

I do have session authentication disabled though.

Oct 7, 2016, 9:50 AM
36 Posts
Hm...

Thaks for help.

I think my problem in prevision traveler`s installation.

It cannot uninstall clean maybe. I try install on another server and all works.

Oct 11, 2016, 1:29 PM
23 Posts
ssl cert

So, on same server I do have now inotes and traveler? When enter address on web I got iNotes login page. Same iNotes address  I must enter on IMSMO client? Address must match with cert? It is.

I still can not connect

Oct 12, 2016, 6:23 AM
103 Posts
Have you installed IMSA Server?

If it is an existing Traveler server you will need to install the IMSA server component as this has the additional capabilities to support Outlook.

However, I strongly suggest you DO NOT install IMSA server on an existing Traveler configuration as you will have difficultly administering both IMSA and Traveler.  It will work but it's a PITA if you want to change settings.

http://www.ibm.com/support/knowledgecenter/SSKTMJ_9.0.1/admin_imsmo/adm_config_addon_tab.html

 

Oct 12, 2016, 9:38 AM
23 Posts
Response

Traveler is on separated server. This thing for outlook is on my secondary inotes server. Everything works fine. APIs are OK, when I try to login (only inotes address) I got prompt for username and password and login into iNotes, if I add /traveler and log in, I can see status of my devices (like real Traveler). On logs of IMSMO I can see errors like Could not create SSL/TLS secure channel. SSL is working fine, I also imported cert by guide. Still can not login in

Oct 12, 2016, 10:33 AM
103 Posts
I had the same issue.

I couldn't get it to work out of the box either as I was using a self-cert SSL key.  I had to import the root cert into windows and then it was okay.

Are you using a self-cert SSL?

Oct 12, 2016, 11:15 AM
23 Posts
cert

Cert is trusted, created by GoDaddy. I already imported it into trusted certs. But what is strange is that I can see cert from mmc, but can't see it through Internet Options (from IE, Certs)

Oct 12, 2016, 11:24 AM
103 Posts
Try creating a new cert.

If you want to discount the SSL cert as the issue you could create a new Internet Site document with a new URL and a new self-cert and see if that one works.

Oct 12, 2016, 11:28 AM
23 Posts
cert

I can try, but cert is working normaly, iNotes also works with that cert

Oct 12, 2016, 11:54 AM
103 Posts
SSL debug

You could enable the SSL debugging options to see if there is anything that shows up.

Debug_SSL_All=1

Oct 12, 2016, 12:00 PM
23 Posts
FINAL

Thank you very much. From SSL debugging I saw there is a handshake error. SSLV3 was enabled, but TLS10 was disabled. I reenabled TLS1.0 not it works

Thank you

Oct 12, 2016, 2:20 PM
23 Posts
new issue

Now I have another issue. When I create meeting request and send from Outlook, invitees doesn't get request? Why

I can see busy time, rooms, resources etc

Oct 12, 2016, 2:44 PM
103 Posts
SMTP Address & LDAP

There is a requirement that all resources, people and groups have SMTP addresses configured.

Have you also configured LDAP for name resolution?

Oct 13, 2016, 9:06 AM
23 Posts
new info

LDAP is configured good. I also set address book through LDAP, and search is working fine.

When I search for person I got CN and email format. When sending even I put CN or email, person does not get invitation?

Why?

Oct 13, 2016, 9:13 AM
103 Posts
Normal.

That's normal.  May not change until one of the next FP when you can switch Domino to use SMTP addresses and not the Notes Names.

Set your Domino server to have verbose logging on the router (in the configuration document) and then resend.

Oct 13, 2016, 9:25 AM
23 Posts
log

I did and found this

Traveler: SEVERE  Outlook Test  Exception Thrown: Notes Exception(4811) : Unsupported action

 

Oct 13, 2016, 9:39 AM
103 Posts
Versions...

What versions are you running?

I'm using 2.0.0.2 IMSA & IMSMO

Don't forget you MUST run Domino 9.0.1 FP6 HF310 (for Windows) as a minimum.  Install FP7 to be safe.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal