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~Pippy Xantoolitings
Jul 3, 2013, 10:54 AM
15 Posts

In a clean install of N9 pernames.ntf not found

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0
  • Role: End user,Administrator
  • Tags: 9.0,Notes 9,notes9,setup
  • Replies: 5
After an installation of N9 multi user on Windows 7 using Windows Installer (aka msiexec) the user can't start Notes.

Error message: pernames.ntf can't be found

pernames.ntf exist in Notes shared data directory under "C:\Users\All Users\IBM\Notes\Data\Shared"

Access rights are correct, everyone can read that file.

Using:
Windows 7 / 64
Notes 9 - German
silent install via msiexec

I tried to modify the installation package described in Technote 1416730, but that didn't work either.

What to do?
~Justin Dwoboosiplopynds
Jul 4, 2013, 3:38 AM
8 Posts
The default shared data directory in Windows 7 is C:\ProgramData\IBM\Notes\Data\Shared
Hi Peter,

In English version, the default shared data directory in Windows 7 is C:\ProgramData\IBM\Notes\Data\Shared

Are you using German locale in Windows or English?

Could you please provide log files IBMNotesInstall.log and IBMNotesInstallerLog.cab under "Documents" directory?
~Pippy Xantoolitings
Jul 4, 2013, 6:31 AM
15 Posts
Location of shared data directory
I'm using German locale.

AFAIK the installer uses the ALLUSERSPROFILE setting.

ALLUSERSPROFILE=C:\ProgramData

Yes, you're right, pernames.ntf resides in C:\ProgramData\IBM\Notes\Data\Shared.

Sorry, i can't provide you the requested files.
~Justin Dwoboosiplopynds
Jul 4, 2013, 8:33 AM
8 Posts
pernames.ntf should be in shared\mui\de
The correct path of pernames.ntf should be in c:\ProgramData\IBM\Notes\Data\Shared\mui\de if Windows locale is German and Notes version is also German

But this directory is missed in the machine after installation. This will cause the failure.
~Wei Chujumimangon
Jul 4, 2013, 9:15 AM
1 Posts
Some details during investigation
Confirm with Peter for following information:
  • German version Windows 7 64b
  • Install German version standard Notes client 9.0 multi-user mode
  • Whole directory of "c:\ProgramData\IBM\Notes\Data\Shared\mui\de" was missing
  • "c:\Program Files (x86)\IBM\Notes\mui\de" was installed correctly. (Binary language resource files)
Log Analysis information:
  • Feature installstate for "MUIMultiUser" and component installstate for "MUIMultiUserClientReqTemplates" cannot be found in log. (Need confirm)
  • MUIMULTIUSER_VDIR_SHARED property is set with incorrect value: C:\Program Files (x86)\IBM\Notes\mui\de

~Pippy Xantoolitings
Jul 10, 2013, 10:34 AM
15 Posts
got it working - a corrupt file caused the mess
it is working!

The error was in a corrupt file of the installation set. A corrupt cab-file maybe or something else.
After replacing my installation files with a fresh extraction of all files the silent installation of N9 multi user german works like a charm.

-Peter

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal