This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


~Wei Lopgeroverakoi
Sep 7, 2016, 3:20 PM
9 Posts

IMSMO 2.0.0.1 - Cannot see Rooms when creating meetings

  • Category: Calendar
  • Platform: Windows
  • Release: 9.0.1
  • Role: End user,Administrator
  • Tags: IMSMO
  • Replies: 3
We have an IMSMO 2.0.0.1 environment set up with Outlook 2016 clients connecting to it. Things work well, however when we plan a meeting and search for an available meeting room through the "Find room" button in Outlook we are not able to find any room at all. We see all of the R&R sites (several dozens) but whatever site we choose, and no matter the date/hour chosen we always get the same message "No room is available according to the searching criteria" (even when we know there are slots free from looking at the R&R database in Notes).

Any idea what might be wrong/missing?

Thanks,

Mathieu
~Nita Cisfoovitchoni
Sep 8, 2016, 2:38 PM
1 Posts
DAS and Internet Address

Mathieu,

Have you checked that 'freebusy' is activated in Domino Access Services?

And have you assigned Internet addresses for all your meeting rooms?

\\Thomas

~Wei Lopgeroverakoi
Sep 8, 2016, 3:18 PM
9 Posts
DAS OK - internet address OK
Hi Thomas,

Thanks for your help.

Freebusy service is active indeed on the internet site document.

Our resources globally don't have internet addresses (yet) but we created a few for testing WITH an internet address. Even those last ones are not available.

Regards,

Mathieu
~James Preresaskioden
Sep 9, 2016, 8:13 PM
34 Posts
Open a support ticket
Triaging and resolving this is likely to take more time than I have available for the near term so I recommend you open a support ticket with Technical Support.  That way the L2 or L3 team can quickly help you get your issue resolved.
Bruce
IBM

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal