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~Gus Opnilylen
Aug 7, 2013, 4:44 PM
1 Posts

Shared Mail Issues

  • Category: Mail
  • Platform: Windows
  • Release: 9.0
  • Role: Administrator
  • Tags:
  • Replies: 2

Hi Everyone,

 

I have found myself in a bit of a nightmare situation and I was hoping someone could propose a solution.

I have recently upgraded a server from Notes 5 to 9, and it all seemed to go well except I discovered today that they cannot open any mail from before the upgrade, they get an error message which says "An Item's value or datatype differs from the same item in the object store note".  It was then I realised that at some point they had configured shared mail.  I can't unlink the mail because I get errors, I can't replicate the databases because I get the same error, and I'm not sure what to do to get around the issue.  It seems to me that some sort of update needs to happen to the object store database, but I'm not sure what that would be as the database doesn't have a template and you cannot access it.

If anyone has any ideas of how I can proceed I would be eternally grateful.

 

Many thanks in advance,

 

Neil.

~Xagra Minponeburobu
Aug 9, 2013, 7:13 PM
9 Posts
need to gather some information
Does this have an active PMR and are you getting help?
It is not clear what the issue is here.

Can you run the following command on one of the problem mail files:

        nobject info -full -verbose -errtrace <mail file>

Also, make a physical copy the database with the server down and try this:

        ncompact <mailfile> -C

~Xagra Minponeburobu
Aug 9, 2013, 7:43 PM
9 Posts
another utility to try
The following is destructive so run it with -nodelete

nobject collect -force -nodelete -errtrace -verbose <mail file/dir, or scos file/dir>   (Garbage collection for shared mail without actually deleting the offending                                                                                         \notes that are bad.
                                                                                The crux of many of the problems is that ill formed and/or ill interpretted                                                                                         notes are tossed due to processing errors)
                                                                                When you really want ot get rid of the note then loose the -nodelete switch)

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal