This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


~Wei Asatoopulakol
Jun 18, 2018, 1:12 AM
37 Posts

9.0.1 FP10 SHF81 (IF3) client upgrade is causing major havoc with high-res laptops

  • Category: Administration
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags: upgrade resolution
  • Replies: 4

We have started to deploy the most recent IBM Notes client upgrade: 9.0.1 FP10 SHF81.

We have several users who have their brand new Lenovo X1 Carbon laptops, set to the recommended 2560 x 1440 screen resolution.

In every case, after the upgrade is applied, the UI is totally unusable.

Here is an example of how the workspace is displayed (database chicklets removed from workspace page on purpose)...

 

This issue presents itself if we displayed the 'Discover' page as well.

 

I have tried a couple of documented solutions...

This generic solution describes a change to the Windows registry:  http://mattwhite.me/blog/2016/1/8/superb-fix-for-high-dpi-problems-with-notes-and-windows

This Notes-specific solution describes a change to the manifest file:  https://superuser.com/questions/1086279/ibm-domino-administrator-issue-with-high-dpi-display

 

Unfortunately, nothing so far has worked and I've had to roll these users back to the previous version.

Has anyone else experienced this issue? Has anyone found a resolution for this issue?

Any suggestions/information would be greatly appreciated... Cheers!

~Gus Mingeromangon
Jun 19, 2018, 12:28 PM
1 Posts
9.0.1 FP10 SHF81 (IF3) client upgrade is causing major havoc...
I am not really helping here Terry more sharing, but I have had nothing but hassle with FP10 incredibly slow Designer, continuous 'shared memory' crashes when using XPiNC, even had lots of hassle downgrading to get rid of it, wish I had never seen it. All that said even on a high res monitor I haven't experienced your problem.
~Bill Froresalitetsi
Jun 19, 2018, 6:51 PM
1 Posts
Can you pls put the images of discover page which shows the problem?
~Wei Asatoopulakol
Jun 24, 2018, 10:14 PM
37 Posts
The 'Discover' page appears just like the workspace

Thanks for your reply Ram... The 'Discover' page looks just as bad as the Notes Workspace pictured in my example.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal