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~George Preresavitchoni
Apr 7, 2014, 3:14 PM
1 Posts

HELP! Notes Crashing

  • Category: Notes Startup and Exit
  • Platform: Windows
  • Release: 9.0
  • Role: End User
  • Tags:
  • Replies: 2

Hello All,

   I have notes client social edition installed now for over 6 months.  When I launch it, it requests my password, accepts the password, opens notes, and then immediately closes it.    Every time.  I have run zap notes, rebooted,  used ISSI to try to replace the mail template.  What else should I be trying?

~Manny Nontumilitader
Apr 7, 2014, 4:29 PM
34 Posts
More infos

Hi,

can you provide something more? Log messages? Activate console.log in your notes.ini

Did you install Adobe PDF Writer? There is a bug, which places a call in your notes.ini which does not work.

Regards

Chris

~Dean Umkrother
Apr 7, 2014, 7:09 PM
74 Posts
There is also a known issue with 3rd party Symantec Endpoint Protection version 12.1.2, wh...
Could possibly be this:

There is a known issue with 3rd party Symantec Endpoint Protection version 12.1.2, which has been fixed in Symantec Endpoint Protection version 12.1.3

Notes technote: http://www-01.ibm.com/support/docview.wss?uid=swg21638427

NLNVP , NSFNoteCipherExtractFile

symantec tech note; http://www.symantec.com/business/support/index?page=content&id=TECH203438

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal