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~Joseph Nimjumimanettu
Jun 7, 2013, 2:36 PM
34 Posts

Some things to try

  • Category: OpenSocial - Embedded Experiences
  • Platform: Windows
  • Release: 9.0
  • Role: Administrator
  • Tags: OpenSocial widget gadget
  • Replies: 12
Based on the stack traces the more details logs you e-mailed me, I have some things for you to try.

Please enable customized tracing.  Follow steps #1-6 here: http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Collecting_support_data_OSC90#Collecting+Support+Data+in+Notes

Reproduce the issue.  In the logs, you'll see an entry like the following
ENTRY http://localhost:<some random port>/fiesta/rpc application/json; charset=UTF-8 default:<encrypted stuff>

From that log entry, make note of <some random port> and use it to go to the following url in your Notes embedded browser:
http://localhost:<some random port>/fiesta/notesdomino/notesdominocommoncontainer.html

Are you able to get to that page?  You'll just see a spinning icon and some ellipses.

The thought here is that your client is rejecting the request to localhost:<some random port> which is where the Expeditor web container is running.  You may have entries in your hosts file or certain loopback adapters that are causing this operation to fail.  Or, you could have customized the way the web container works via the rcpinstall.properties in <Notes Data Dir>/workspace/.config.

Thanks,
-Stanton
~Tate Churevitchnivu
Jun 10, 2013, 3:24 PM
15 Posts
Results...
Stanton, I did find an entry in the logs as you indicated. I then used the reported port # (49289) with the following URL in the Notes browser, but I was NOT able to get to the page. Returned: "This program cannot display the webpage".

http://localhost:49289/fiesta/notesdomino/notesdominocommoncontainer.html

As I mentioned in the email response to you, I do have an entry in the hosts file for the local Domino server.

So, still not sure what can be causing the problem.

Thanks,
~Joseph Nimjumimanettu
Jun 12, 2013, 2:21 PM
34 Posts
Open a PMR
Hi Rob,

Can you open a PMR for this issue?  Please include the full logs you've collected from your Notes client after reproducing the issue.  You can link to this thread in the PMR and state that you've been working with Ryan and myself on this issue.

Thanks,
-Stanton
~Anita Minasterings
Jun 12, 2013, 7:25 PM
90 Posts
We can't
I am not Rob, but, I am at TLCC with Rob.  We do not have the ability to open a PMR at IBM (didn't go for the very expensive package that allows that...).

Howard

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal