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~Sean Refreepulgon
Jul 8, 2013, 10:25 PM
2 Posts

ibm notes 9 and problems with drag & drop attachments in os x 10.8

  • Category: Notes Client
  • Platform: Apple Mac OS
  • Release: 9.0
  • Role: Administrator
  • Tags: osx,attachments
  • Replies: 6

 

hi,
 
we upgraded from os x 10.6.8 & lotus notes 8.5.x to os x 10.8.4 & ibm notes 9 and have the following problem:
 
if we drag & drop an attachment to an email, sometimes we get the following error message:
 
NSD is collecting crash information, please wait...
 
and then
 
nsd has completed. log has been written to ...
 
in the crash report I can see:
 
 
Process:         eclipse [9257]
Path:            /Applications/IBM Notes.app/Contents/MacOS/Notes
Identifier:      com.ibm.Notes
Version:         9.0 (13067)
Code Type:       X86 (Native)
Parent Process:  launchd [146]
User ID:         503
 
Date/Time:       2013-07-08 15:53:39.323 +0200
OS Version:      Mac OS X 10.8.4 (12E55)
Report Version:  10
 
Interval Since Last Report:          192046 sec
Crashes Since Last Report:           185
Per-App Interval Since Last Report:  134881 sec
Per-App Crashes Since Last Report:   13
Anonymous UUID:                      D77E254C-A02B-AAB3-A528-F143E0A16A65
 
Crashed Thread:  0  Dispatch queue: com.apple.main-thread
 
Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
 
Application Specific Information:
*** CFRelease() called with NULL ***
 
I think we found a sheme, but it's not 100% reproducible because
 
- with pdf, tif and psd-files we almost never have this problem 
- with jpg and png we have this problem very often, especially with files are larger than 1 MB
 
we have this configuration also on 4 other iMacs - with the same problems.
 
thanks for your help in advance!
 
regards,
 
 
ferdinand
 
~Sean Refreepulgon
Jul 9, 2013, 6:48 AM
2 Posts
creative suite

hi,

not creative suite 6 but

- creative suite 3

- creative suite 5

- creative cloud for teams

is there a compatibility-problem between notes and adobe-apps?

thx, regards, ferdinand

~Dana Fezboosiplopflar
Jul 10, 2013, 5:18 AM
94 Posts
Delete the Adobe Apps...
...and test it. In Notes 8.5.3 it was not possible to add attachments using drag and drop if Adobe CS 6 was installed.
~Olga Desfooternivu
Jul 10, 2013, 2:52 AM
15 Posts
Can you post the full crash reporter log?
Here or send to me: jiayingl@cn.ibm.com.

Also, does it happen if you do clean install rather than upgrade install?
~Lorraine Nonnumarakol
Oct 8, 2013, 6:30 PM
1 Posts
similar problem

We have similar problem. I've tested with a file. First time it did not create a problem. Then I changed its name with adding a Turkish letter, it created a crash.

I will try the reinstall (not upgrade) recommendation.

~Autumn Opponevitchoni
Dec 3, 2013, 3:56 PM
1 Posts
Did you find a solution

Hi,

did you find a solution for this bug?

Best regards David


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal