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Jun 16, 2015, 8:26 PM
8 Posts

Archive Settings Reverting to Default

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator,Developer,End User
  • Tags: archiving settings
  • Replies: 2

Hello all,

I was hoping that perhaps some of you have come across this issue in the past. For some reason, I have a user who's archive settings seem to revert to default - as if he never had an archive setup at all. The local archived mail file is in tact on his hard drive, but the settings are all 'stock'. Instead of saying 'My Archive' it says Default for Last Modified, etc. The fix is simple enough, I walk him through reestablishing the settings and all is well.

However, it has happened to him twice so far and I have no reason to think that it will not happen again.

Any ideas?

Thanks!

Doug

Jun 16, 2015, 8:49 PM
326 Posts
POlicy?

Does the user have a policy that is resetting his setting?

Jun 18, 2015, 2:23 PM
8 Posts
Re: Archive Settings Reverting to Default

No. We do not have any specific archiving policies set up for any of our users.

 

Thank you for the reply.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal