This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


~Howard Umtumiplopoopsi
May 14, 2013, 3:33 PM
2 Posts

HTML mail not visible

  • Category: Mail
  • Platform: Windows
  • Release: 9.0
  • Role: Administrator
  • Tags: html,mime,embedded browser,MIME mail
  • Replies: 3

Hi there,

I'm doing a migration from 8.5 to 9.0 and I've problems on some (it seems random...) PCs with the HTML (MIME) emails message. Sometimes it shows the email only on the preview but not once opened it, but often it don't show the mail neither in the preview or in opening it.

The only way to solve this issue is to enable the "Disable embedded browser for MIME mail" option in the preferences.

All the PCs have the same configuration (they came from the same master image) and the same version of Internet Explorer.

The very strange things is that not all users have this issue, but about 80% of them.

Anyone have an idea on how I can solve or what I can check?

 

Thanks for your help

  Fabio

~Andy Fezresatexikle
May 14, 2013, 7:45 PM
10 Posts
Thank you for your report. Which IE version do you use? Thank you.
forwarded to development

( eg, hi )
~Howard Umtumiplopoopsi
May 15, 2013, 11:28 AM
2 Posts
Thanks

We use Internet Explorer 9

Later I try to update to 10 on one or two PCs

 

thanks for your help

 Fabio

~Justin Xangerosteroden
Jun 26, 2014, 7:54 AM
4 Posts
Same problem..

I also see this problem in Notes 9.0.1. I have IE11 installed.

The solution provided, solved the problem, but I would like to use MIME, as it renderes better..

Did anybody send a PMR on the issue..??


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal