This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


~Dan Eknutex
Jun 27, 2014, 2:10 PM
5 Posts

Mac OS X: IBM Notes 9.0.1 failed to start after uprading Java

  • Category: Notes Client
  • Platform: Apple Mac OS
  • Release: 9.0.1
  • Role: Administrator
  • Tags: Mac OS X,Java,Client
  • Replies: 7

The installed IBM Notes client 9.0.1 refuses to startup after installing a newer JRE/JDK in Mac OS X. The requirement to update Java came from the Eclipse Luna which is used for non-Domino developments.

The splash screen is showing up for a second and disappears. No NSD is created and only one line is shown in the system log:

27.06.14 16:05:12.813 com.apple.launchd.peruser.501[166]: (com.ibm.Notes.67616[618]) Exited with code: 1
 

Where can I explicitly specify the JRE used by IBM Notes?

Thanks
Andy Brunner

 

 

~Kelly Elvelutexetsi
Jun 27, 2014, 7:09 PM
10 Posts
Suggest reinstalling Java 6
OS X generally supports two versions of Java.  Java 7 (and later versions) can be downloaded from Oracle and used for Eclipse, web apps, etc.  It ONLY includes a 64-bit runtime.  IBM Notes 9.0.1 is a 32 bit application, and so cannot use Java 7 on Mac.  

Java 6 is produced and maintained by Apple, and is downloaded automatically when a user tries to install or start IBM Notes. Java 6 is provided in both 32 and 64 bit forms, and IBM Notes uses the 32 bit version.  

To resolve this, I suggest you shut down all Java applications (IBM Notes/Sametime/Symphony/Eclipse) and download and install Java 6 from Apple at the link below.  Since IBM Notes is a 32 bit application, it will only see the 32 bit Java 6 install, and use that by default.  There is no need to explicitly tell Notes which JVM to use.  

http://support.apple.com/kb/DL1572

~Dana Fezboosiplopflar
Jun 30, 2014, 8:51 AM
94 Posts
Same issue here
I reinstalled Notes 9.0.1 FP1 IF1 and this solved the issue for me.
~Dan Eknutex
Jun 30, 2014, 3:31 PM
5 Posts
Solved (Was not easy)

Hello Michael

- Tried IF1 installation - Failed

- Tried FP1 installation - Failed

- Tried Notes uninstall and complete 9.0 install - Failed

 

Finally I solved the problem:

- Re-installed Apple "Java for OS X 2014-001" (This was strange, since Apple's Java 1.6 was running fine)

- Notes Installation 9.0 + FP1 + IF1

 

Now Eclipse Luna is running fine with Java 8 and Notes 9 is also working again.

Thanks for your help.

Andy

~Dana Fezboosiplopflar
Jul 1, 2014, 6:04 AM
94 Posts
You wrote:
'Tried Notes uninstall and complete 9.0 install - Failed'
How did you uninstalled the Notes client? I deleted manually the following files and folders and then I reinstalled Notes:

- IBM Notes (Program) -> '~/Applications'
- IBM Application Support (Folder) -> '~/Applications'
- IBM Notes Data (Folder) -> '~/Users/<Username>/Library/Application Support'
- Notes Preferences (File) -> '~/Users/<Username>/Library/Preferences'
- com.ibm.Notes.plist (File) -> '~/Users/<Username>/Library/Preferences'
- com.ibm.Notes.plist.lockfile (File) -> '~/Users/<Username>/Library/Preferences'
- Eclipse.plist (File) -> '~/Users/<Username>/Library/Preferences'
- Eclipse.plist.lockfile (File) -> '~/Users/<Username>/Library/Preferences'
- com.ibm.Notes (Folder) -> '~/Users/<Username>/Library/Caches'
- eclipse (Folder) -> '~/Users/<Username>/Library/Caches'
- com.ibm.Notes.savedState (Folder) -> '~/Users/<Username>/Library/Saved Application State
- IBM Notes Installer.pkg (File) -> '~/Library/Receipts'
- IBM Notes Installer_de.pkg (File) -> '~/Library/Receipts'  
- IBM Notes Fixpack.pkg (File) -> '~/Library/Receipts'  
- IBM Notes Hotfix.pkg (File) -> '~/Library/Receipts'
- Xpdcoreinstaller.pkg (File) -> '~/Library/Receipts'
~Dan Eknutex
Jul 2, 2014, 5:24 AM
5 Posts
Notes 9 DMG includes uninstall

Hello Michael

In the Notes 9.0 DMG file, there is an uninstall.app. I was also supprised when I first saw it :)

Of course, some of the files in the data directory are not touched my the uninstall process, e.g. notes.ini, names.nsf.

~Dana Fezboosiplopflar
Jul 2, 2014, 11:50 AM
94 Posts
I know that, but...
...this do not remove Notes completely.

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal