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Feb 3, 2016, 1:43 PM
6 Posts

Strange font for emails

  • Category: Notes Client
  • Platform: Apple Mac OS
  • Release: 9.0.1
  • Role: Administrator
  • Tags: font,email format
  • Replies: 5

A user has reported that some or most of his incoming mail has changed fonts. It turned into a very small script-like font, which is difficult to read. messages that were already received were changed to the new font, and the sender of the message does not matter. Can someone help?

Feb 3, 2016, 2:03 PM
23 Posts
Re: Strange font for emails

Similar case for my user with OS X Yosemite and 9.0.1FP4 IF1 RU_PL (32bit version) - text in messages (new and recieved) is not displayed partially or completely. Restart client can help in some cases. I need help too...

Feb 3, 2016, 4:31 PM
328 Posts
Check user preferences...

If the issue is consistent across client restarts - check to see if the user has changes their default Fonts - File -> Preferences -> Basic Notes Client Configuration -> Default Fonts.

This has happened here a time or two in the distant past....

Feb 3, 2016, 8:21 PM
45 Posts
Or missing font
If the user preferences call for a font that has gone missing then what you get can be pretty random,
Feb 4, 2016, 7:01 PM
6 Posts
Font issue expanded

Me and a coworker tried to tackle things again today

Issues only occur when the user gets mail from an external source (we used gmail.com). all fonts came back normal except for sans-serif. internal mail works fine for sans-serif. also, when forwarding the problem message to another person, the text appears fine in the new window. As far as system fonts go i copied my fonts to his mac so we have the same and the issue still persists. 

Aug 9, 2016, 8:20 PM
196 Posts
Tiny fonts issue and MIME

The tiny fonts issue on MIME email has been around for several releases. The cases I am familiar with involved a lengthy thread. It was the later exchanges that became affected. If I opened the problem message from another PC, I would not see the tiny fonts. Running NICE on the user's PC, and reinstalling Notes would address the problem.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal