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~Mario Brenutherflar
May 5, 2016, 9:16 AM
20 Posts

Re-Creating ID Files

  • Category: Administration
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags: ID,Files,ID Vault
  • Replies: 5

Hello,

 

We have started having an issue when re-creating ID files which seems to happen randomly. Most of the time everything will work fine, but sometimes when we need to re-create an ID file due to certificate expiration etc, after we have deleted the current ID from the vault we get the following error appear in the log file(Same thing happened three times in a row);

05/05/2016 08:58:19   ***** ******* registered successfully
05/05/2016 09:05:16   Server *****/*** reported the following problem causing authentication to fail: Document has been deleted
05/05/2016 09:05:16   ID upload to the Notes ID Vault failed.
05/05/2016 09:10:48   Server *****/*** reported the following problem causing authentication to fail: Document has been deleted
05/05/2016 09:10:48   ID upload to the Notes ID Vault failed.
05/05/2016 09:26:43   Server *****/*** reported the following problem causing authentication to fail: Document has been deleted
05/05/2016 09:26:43   ID upload to the Notes ID Vault failed.

 

I'm fairly certain this started happening after installing FP3.

 

Thank you

Aiden Wright

 

~Tip Ekresaman
May 5, 2016, 2:46 PM
212 Posts
Recreating ID files

First I would like to say that re-creating the ID file because of expiration is not a good idea.  This can cause many security problems, especially if the user is using any form of encryption.  You can still manually recertify an expired ID file by using the Cert ID from the Administrators console.

Secondly, it is difficult to know without more information what is happening with your ID vault.  You can troubleshoot by enabling the following debug parameters:

  • DEBUG_IDV_CONNECT=1
  • DEBUG_IDV_TRUSTCERT=1
  • DEBUG_IDV_UPDATE=1

You should also open a PMR to get definitive assistance with this issue.

~Tanita Desweverobu
May 5, 2016, 3:13 PM
94 Posts
Recertifying an ID file is trivial, please do not delete and recreate IDs due to expired c...
~Mario Brenutherflar
May 11, 2016, 7:51 AM
20 Posts
Recreating ID files

Thanks for the Reply,

 

Can you advise what the command is for recertifying an expired ID file through the admin console?

 

Thank You

Aiden Wright

~Vera Zekfoogengon
Jun 30, 2016, 11:42 AM
196 Posts
Document has been deleted

The warning, Document has been deleted, means that there is a deletion stub for the document in the ID vault. If you want to get it re-added, you can purge deletion stubs in the ID vault, and then try adding the user back. 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal