- Docx is associated with Word (2013) -- There is no other version of office on this PC
- Office was not open when attempting to open the attachment and the user click the <Open> button and not the view button as mentioned in your link.
I haven't tested *.doc attachments.
EDIT: I tried a *.DOC attachment and it works just fine. It seems it's just the DOCX attachment and only from the client does the user have a problem.