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May 30, 2014, 9:59 AM
11 Posts

Administrator not responding on 64 bit Windows 7

  • Category: Domino Administrator
  • Platform: Windows
  • Release: 9.0.1
  • Role: Developer
  • Tags:
  • Replies: 3

I downloaded and installed IBM Notes, Domino Designer V9.0.1 for Windows English eAssembly for developerWorks on my 64 bit Windows 7 machine. The Notes and Designer work normally. But the Administrator client does not respond every time after it's started.

I have searched the system requirements for Designer and Administrator. The results are all only 32 bit are supported.

http://publib.boulder.ibm.com/infocenter/prodguid/v1r0/clarity-reports/report/html/softwareReqsForProduct?deliverableId=1313001116554&osPlatform=Windows#

http://publib.boulder.ibm.com/infocenter/prodguid/v1r0/clarity-reports/report/html/softwareReqsForProduct?deliverableId=1351629539069&osPlatform=Windows

Does IBM formerly support Notes on Windows 64 bit?

Anybody knows how to solve the problem of my Administrator not working?  I saw someone saying elsewhere to attach the dumping file of NSD, but where to upload, or whom can I send?

May 30, 2014, 1:18 PM
46 Posts
It is supported
Notes is a 32 bit application however it is supported on Windows 7 64 bit.
When you state that it does not respond, What do you mean exactly?  
What errors are you seeing?  
Are you trying to connect to a server?  
Are you opening a database?
Does it happen if you open the Administrator client only?
If you do CTRL+break do you regain control of the client?
You can run an NSD and upload it to dropbox then post the link here.  
It would be helpful to also add the console.log with the following debug

Console_log_enabled=1
CONSOLE_LOG_MAX_KBYTES=512000  

LOGSTATUSBAR=1

Client_clock=30

client_clock_server_format=1

debug_threadid=1


The debug should show us the server or database is attempting to open with the associated call stacks.  So that if the problem is specific to a transaction we should be able to narrow down on it.

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal