HCL Notes and Domino 9.0 Social Edition Forum - Mail-In database

~Judy Ektumizenynds

May 26, 2015, 8:16 AM

30 Posts

How are you moving the mails into the folder?

If you're dragging and dropping you could use the queryDragDrop event on the folder to send an email

If you're using a button, recode the button to send the email

Or both

~Joan Lopkrochekader

Jun 22, 2015, 8:13 PM

3 Posts

Try to explore Mail Rules to match your desired output

To move emails to a certain folders automatically use Mail rules, you can create a condition that whenever the subject/body contains details for each classification move to desired folder.

You can also set an action to forward(send copy to) the emails to desired user.

~Pippy Minkrosterobu

Jul 5, 2015, 7:18 AM

6 Posts

forward mails using 'send copy to' rule

For your first requirement , you can use "send copyto" rule in the mail-in database so that specific mail will be forwarded to your colleagues I.e Pete Simons

For second requirement , Pete Simons should reply form the mail-in database.
If he sends reply from his own mailfile, then the 'internet address' of location document of Pete Simons should be set as 'customerservice@bank.com'.
In that case user has to use 2 location document. One with his own internet address and one to be used only while replying these specific mails.

~Jennifer Opniteretsi

Jul 28, 2015, 1:47 PM

3 Posts

Thanks

Thanks!

~Vera Zekfoogengon

Aug 9, 2016, 8:46 PM

196 Posts

Are you currently filing messages based on the subject line?

If so, how do you get customers to use the keywords or phrases needed to sort the incoming correspondence? What proportion of emails from customers would not be sortable based on keywords alone?

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Mail-In database - folders