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Mar 25, 2013, 4:28 PM
14 Posts

RE: Security Policy issue Notes 9.0 SocialEdition

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0
  • Role: Administrator,Developer,End User
  • Tags: Policy,Security,Policies,Shared Login,Sametime
  • Replies: 7

Hi,

Please read my answers below:


Thanks for the information. - My pleasure :)

It appears from the screenshots that the user's local policy is not matching up with the policy on the server. (NSLOn and NSLAllow in the local pnab do not match the values in the policy synopsis.)
Is this a complete new install, or an upgrade over an existing copy of Notes? - This is a completely new installation with all traces of the old beta client removed before installing the new version.

Can you double check that the policies at the admin server and the user's home mail server are correct and match? You can compare the actual policies and/or the policy synopsis for an affected user from both servers.

- It's the same server.

Another thing to try is to have an affected user authenticate to their home server (by opening a database on the home server listed in their location document) to get the current policy. Check if the NSLOn and NSLAllow values are updated in the local pnab.

- I've done that 100 times now, running ndyncfg.exe repeatedly, opening the NAB on the server multiple times and restarting the client. I still have the same issue as before. Again, nothing is changed on my ID or OU or on the Policy documents on the server between the installations. (Added to that, I'm the only on our server who get prompted the password question each morning, so clearly something is very wrong).

Thank you for following up!

/Rasmus 

Mar 27, 2013, 6:22 PM
4 Posts
More information
Hi Rasmus,

At this point, it is difficult for us to guess or troubleshoot the issue without more config/debug data. This was tested and we are unable to reproduce the issue.


Can you gather and send the following information? nkho@us.ibm.com


Turn on console logging, enable debug_dynconfig=1 and debug_policy=1 on your client, restart, and access the home mail server.  Send us your console log,  pnab and a stripped down copy of the NAB with just the policy settings.

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal