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~Martha Nontoosonynds
Jul 29, 2016, 1:29 AM
1 Posts

I have the same problem

  • Category: Notes Traveler
  • Platform: Windows
  • Release: 9.0
  • Role: Administrator
  • Tags:
  • Replies: 11

Hi Don

From the beginning 2016/7/6 28 user have this problem. I reset device(Tell Traveler Reset * <user name>) and device sync  but after a while has same problem. "Traveler: WARNING <user name> Client has sent 11 effectively empty messages and the server has nothing pending, so this sync will be stopped to avoid infinite sync loops"

I dump user file

------------------------------------------------------------------------------------------
LGUID: 33627398 ModTimeInGud: 1469753382 (07/29/2016 08:49:42) ModTimeInDevice: 1469753280 (07/29/2016 08:48:00) ModTimeInBe: 1469753280340 (07/29/2016 08:48:00) FolderGudRecordId: 28451911 Cache1: 2 Cache2: 1 Cache3: 1469753280 (07/29/2016 08:48:00) Type: 5167 (EMail) Folder: 5156 Hashcode: -1341730476
  28451908: Android_28e34ecd381317fd timeSyncInDevice: 0 timeSent: 0 DeviceRecordId: null tsTaggedForSlowSync: 0 mChangeData: 0 mChangeMove: 0 mChangeRead: 0 mFolder:28451911 mType:5167 [OOD]
------------------------------------------------------------------------------------------
LGUID: 33627456 ModTimeInGud: 1469753445 (07/29/2016 08:50:45) ModTimeInDevice: 1469753407 (07/29/2016 08:50:07) ModTimeInBe: 1469753407260 (07/29/2016 08:50:07) FolderGudRecordId: 28451912 Cache1: 2 Cache2: 1 Cache3: 1469753406 (07/29/2016 08:50:06) Type: 5167 (EMail) Folder: 5156 Hashcode: 1960686767
  28451908: Android_28e34ecd381317fd timeSyncInDevice: 0 timeSent: 0 DeviceRecordId: null tsTaggedForSlowSync: 0 mChangeData: 0 mChangeMove: 0 mChangeRead: 0 mFolder:28451912 mType:5167 [OOD]
------------------------------------------------------------------------------------------

IBM Traveler Version: 9.0.1.11 Build 201605161610_40
Domino Version: Release 9.0.1FP3|January  12, 2015
No middle name
Mobile client: HUAWEIHUAWEITIT-AL00

~Vanessa Optoogenoden
Jul 29, 2016, 5:35 PM
22 Posts
RE: I have same problem
Did you have finest sync logging enabled for this user before seeing these messages?
The user dump by itself will more than likely not contain information about why the server
is logging the message.  Please open a PMR so the support team can assist in the collection of logs and analysis of the content.

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal