This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


~Yentl Frofreeson
Aug 14, 2014, 3:48 PM
3 Posts

Small problems for one user after template upgrade

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role:
  • Tags:
  • Replies: 2

I have one user with new problems that surfaced after replacing the design on his mail template (8.5.3 to 9.0.1).

If he opens an email, then clicks on the delete icon in the header, it seems like some processing is taking place and he pops back to his inbox. However the email is still there. He is then able to delete it from the inbox and the message disappears.

Another quirk is that after some amount of time, he cannot see any messages in his folders. He has a lot of folders, he can drill down in them but can't actually see any of the mail messages. After restarting Notes, that problem goes away again for a while.

So Far I have 

  • Run Fixup -F
  • Run Updall -R
  • Run Compact -c
  • Replaced the design again

Still haven't been able to fix his issues. He's the only one of our 50 users that I'm aware of who is dealing with these problems.

Any suggestions ?

 

~Phil Nonhipigenikle
Aug 14, 2014, 6:05 PM
26 Posts
new replica

try creating a new replica.  Easiest way to create a new replica and not impact the user is to move the user to another server using AdminP.  keep in mind that soft deleted docs will not replicate so if the user needs those be sure to deal with that.

~Lisa Preaplopings
Sep 3, 2014, 2:29 PM
2 Posts
Need a little more information
Is this user currently using a local replica of their mail file? Or are they viewing their mail file directly on the server?
Also, what version of the Notes Client is this user on?

A couple tests worth trying:
-Try having the user open up their mail file on the server, and delete the document there - is the behavior still occurring?
-Try having the user create a new local replica, and see if the behavior occurs again.

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal