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~Michelle Kigeroberg

Nov 25, 2015, 8:19 AM

2 Posts

Traveler Inbox Issue

Category: Notes Traveler
Platform: All Platforms
Release: 9.0.1
Role: Administrator
Tags:
Replies: 1

Dear all,

I am running Domino Server 9.0.1 with Traveler 9.0.1.

I am facing an issue with some mobile phone users who run Traveler. They can NOT see mails in phone's inbox (but using webmail or POP3 client they can see inbox mails).

All the other mails in other folders in the mobile can be seen without any problem in the phone's traveler.

Do you have any idea how could I troubleshoot the issue?

Thank you in advance.

~Autumn Churezenli

Nov 25, 2015, 3:42 PM

20 Posts

Hi Peter,

I suggest that you first upgrade to Build Level 9.0.1.8 to take the advantage of all sync fixes that are included in the latest build:

Index of recommended maintenance for IBM Traveler
http://www-01.ibm.com/support/docview.wss?uid=swg24019529

Full list of all sync issues that are fixed can be found here:
IBM Traveler Fixes by Release
http://www-01.ibm.com/support/docview.wss?uid=swg21700212

If that wont solve the problem please open a PMR and perform the following procedure to generate a set of logs for troubleshooting a user sync problem:
http://www-01.ibm.com/support/knowledgecenter/SSYRPW_9.0.1/UserSynchronizationProblems.dita

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