First of all, thanks Vedran for reaching out. I did what you mentioned, just waiting for someone to send an email to the "GroupA". I'll get back to you once I see something.
And there's something I forgot to mention in my earlier post. This issue was present for sometime , even when we were running 8.5.3 FP6. In between, there were quite a number of restarts which should clear the cache wherever applicable.