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Aug 18, 2015, 3:24 AM
1 Posts

local full text index error "you are not authorized to perform that operation"

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags: full text index
  • Replies: 2

Hi. I have one laptop user with a number of replicated databases. He has reported a number of times since the upgrade from 8.5.3FP6 to 9.0.1FP4 that the status icon on his local full text index on his mail file goes yellow.

On further research, his log file is showing the following entries:

08/08/2015 09:24:46 AM  Updating took over 30 minutes for mail\smay.nsf
11/08/2015 07:13:10 AM  Housekeeping: Deleted 21 bookmark history records.
11/08/2015 07:13:11 AM  Error full text indexing You are not authorized to perform that operation
11/08/2015 07:13:11 AM  Updating took over 30 minutes for SNFdbs\SForms.nsf
11/08/2015 07:13:13 AM  Dynamic Client Configuration started
11/08/2015 07:13:13 AM  Initializing Dynamic Client Configuration
11/08/2015 07:13:13 AM  Dynamic Client Configuration updating policy information
11/08/2015 07:13:13 AM  Dynamic Client Configuration: Applying policy bookmarks
11/08/2015 07:13:13 AM  Dynamic Client Configuration updating location information
11/08/2015 07:13:13 AM  Dynamic Client Configuration updating location information using policy
11/08/2015 07:13:13 AM  Dynamic Client Configuration updating location information using policy
11/08/2015 07:13:13 AM  Dynamic Client Configuration updating location information using policy
11/08/2015 07:13:13 AM  Dynamic Client Configuration updating location information using policy
11/08/2015 07:13:13 AM  Dynamic Client Configuration shutdown
11/08/2015 07:13:16 AM  Error full text indexing You are not authorized to perform that operation

 

and the next day...shows that the indexer is still working on some documents


12/08/2015 08:12:06 AM  Processing only first 6291456 bytes of attachment VID-20140414-00002.MP4.
12/08/2015 08:12:10 AM  Processing only first 6291456 bytes of attachment VID-20140414-00002.MP4.
12/08/2015 08:12:21 AM  Processing only first 6291456 bytes of attachment VID-20140414-00002.MP4.
12/08/2015 08:13:59 AM  Processing only first 6291456 bytes of attachment BBG TrainingGuide.pdf.
12/08/2015 08:14:09 AM  Processing only first 6291456 bytes of attachment ATT4QP3N.pdf.
12/08/2015 08:14:51 AM  Processing only first 6291456 bytes of attachment MSDS.pdf.
12/08/2015 08:15:01 AM  Processing only first 6291456 bytes of attachment MSDS.pdf.

Apart from deleting the local index (including the .ft directory remnants if any), what else can I do to diagnose which db is throwing the error and ultimately resolve the error.

Thanks

 

Tim

Aug 18, 2015, 9:21 AM
42 Posts
Re: local full text index error "you are not authorized to perform that operation"
Hi Tim,

It looks like it might be an issue with some specific databases:


08/08/2015 09:24:46 AM  Updating took over 30 minutes for mail\smay.nsf

11/08/2015 07:13:11 AM  Updating took over 30 minutes for SNFdbs\SForms.nsf

I'd recommend running maintenance on these databases to see if it resolves the issue.

Thanks,


Mark
Aug 18, 2015, 5:03 PM
48 Posts
re "Error full text indexing You are not authorized to perform that operation
Hello Tim
is it just the one database affected ?
Check the client is using the correct user id ,
what is the ACL for the db and the user role ?

following debug to the notes.ini will help

NOTES.INI settings active during this test:
DEBUG_INDEXER=2
LOG_UPDATE=1
DEBUG_UPDATE=1
DEBUG_FTV_INDEX=1

Regards Tom

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal