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~Miriam Nonfreebergings
Mar 20, 2016, 3:06 PM
3 Posts

Mac 64-bit 9.0.1 Database Open Issue

  • Category: Notes Client
  • Platform: Apple Mac OS
  • Release: 9.0.1
  • Role: Administrator
  • Tags: database open issue mac 64-bit 9.0.1
  • Replies: 4

I have  PMR  81399,442,000 opened for this because I have never seen this behavior before and have been working with Notes and Domino for over 20 years. I have been scouring the internet trying to find others with these same issues.

We have less than 10 Mac users in our company. Recently they were all upgraded to OS X El Capitan 10.11.3 and IBM Notes 9 64-bit. I am not desktop support or the Notes Administrator anymore, but I have lived in both worlds many moons ago and this issue has fallen into my lap because there has been much finger pointing at database design.

The databases that are having the issues were created over 14 years ago and run rock steady on Windows and Notes. These database are simple form and view databases. Yes their might be an XPage or ten in the database, but they are not being utilized yet.

What is the behavior? Well you click on a database link or choose file open (so far we are seeing this on 3 different databases and perhaps even mail) and it may or may not open to display content to the user. Why would I phrase it like that? A database either opens or it doesn’t, right? That is what I thought too, until I took a look at the administrator console server status for the user and noticed that the database was displaying as open for that user. Then I noticed I could do file application properties on the client and bring back information for the database?!? Help About this Application same thing…information for the database that was opened but somehow not displaying content to the user. (Most my users have the Notes Preference set for tabs to reopen when Notes starts. I think that is horrible idea, but I have been told people are different from me so…)

Closing all tabs and then closing Notes will sometimes allow the database to open correctly the next time. Sometimes you have to start opening other database (that are not having the trouble) first. It is not a open delay. These databases open fairly quickly. I have been working for some time to audit all the views selection formulas and column formulas to speed up things.

Sending a view link to the user in an email and having them click on that seems to open the view consistently. I should note that changing the default database view might work for a minute but then the problem returns.

Running in basic mode allows for database open correctly ever time. (it seems) Which from my understanding means that java is not being used.

Moving desktop8.ndk to the trash when things get good and borked also will allow for database open for a little while, sometimes. Clearing out expediter is iffy too.

Did I mention Mac client responsiveness is slow? Oh and sometimes mail goes to “not responding” then if the user closes the mail tab they cannot get mail to open again until they close Notes and reopen? I really wonder if this is the same behavior presenting on the mail database.

~Nicole Fezresamarjip
Mar 20, 2016, 11:58 PM
43 Posts
Is there any way we can re-produce the issue ?

I use El Capitan and Notes 9.0.1 64 bit but I always open our application via workspace. Can you tell me what I need to do to re-produce your issue ? A quick test with File - Open - IBM Notes Application seemed to work fine. I also have several tabs that re-opened whenever I started Notes but they are local database replicas.

 

~Miriam Nonfreebergings
Mar 21, 2016, 2:12 PM
3 Posts
Mac 64-bit 9.0.1 Database Open Issue

Yes I can reproduce the issue. 

One thing to note one of the database (the one that has the issue more than the others) has all documents deleted every night and then an agent creates new ones.

When you do a file - open - application (or when you click on a link to open the database) I have noticed that it says "1 Document Selected" on the toolbar. It makes me wonder if the client is remembering the last opened document? Grasping at straws I guess. Open settings for the database are Open Main frameset and the restore as last viewed for user is NOT checked.

~Nicole Fezresamarjip
Mar 21, 2016, 11:39 PM
43 Posts
Can you tell us how to reproduce the issue ?

A step by step explanation would be much appreciated. 

For example do I need to send an email to myself containing a database link ? What would I see ? Would any database link do or does it have to be a custom Notes application ? This will help narrow down whether this is a generic issue or an application specific issue.

We have also just logged a PMR for Mac 9.0.1 64 bit because we are experiencing issue with mouse cursor not working on autocomplete names field if we use it on a dialog box form. This is application specific issue since no standard Notes template uses this method but generic enough because any names field put on a dialog box will experience this issue.

~Miriam Nonfreebergings
Apr 23, 2016, 12:34 PM
3 Posts
Interesting work around

@Tinus sorry for the delay, I went on vacation and have not been able to get back to the issue. 

To answer your question, these are custom notes applications that open fine in Windows clients and non 64 bit mac clients.

The behavior is upon attempting to open the database by using either workspace link, File - Open - IBM Notes Application, or an action hotspot with @Command( [FileOpenDatabase] ; "server"; "database.nsf")  you see the database is open for the user on the server but nothing is displayed in the client..no new tab that hints that the database might be open, nothing to make the user think the database is open but it is. Immediately after attempting open if you do File - Application - Properties then you see the application properties for the application that is "not opening".

I found another interesting work around for my issue. If I use a URL hotspot with notes://server/database.nsf to open my databases that are seeing the issue I can consistently open them and database content is displayed. Scratching my head! Why would a File - Open - IBM Notes Application or an action hotspot with @Command( [FileOpenDatabase] ; "server"; "database.nsf") show inconsistent behavior upon open? Sometimes opening and displaying content while at other times opening but not displaying content????? I reported to IBM and they have escalated to Application Integration. 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal