This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


~Sarah Breweikle
Dec 4, 2014, 4:08 PM
60 Posts

Refresh Inbox Automatically not working

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role: End User
  • Tags:
  • Replies: 1

We have couple of users who have been upgraded from 8.5.x to 9.0.1FP1 having issue with inbox not being refresh automatically.  Cache.ndk and desktop8.ndk have been deleted.  Also toggled Refresh Inbox automatically as well.

I know this was a known issue back in 8.5.1.  Have any of you run into this issue in 9.01?

Any suggestions....please..

 

Thanks,

 

~Elizabeth Prefooberggon
Dec 9, 2014, 11:39 AM
19 Posts
Mail File design?
We have got any other reports on this issue on 901 FP1.  Are the mail file design also upgraded to 901 FP1. Can you check the NewMailSeqNum field in the notes.ini and confirm if the value of this variable changes after a new mail is received?


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal