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~Lorraine Desresaader
Jan 17, 2014, 1:51 PM
11 Posts

Traveler: Unable to send group emails

  • Category: Notes Traveler
  • Platform: All Platforms
  • Release: 9.0.1
  • Role: Administrator,End User
  • Tags: traveler group emails
  • Replies: 1

We have a Traveler 9.01 server connecting to a pair of Domino 8.5.3 servers.

 

On the Domino 8.5.3 servers, they have a primary address book along with a Directory Assistance (DA) consisting of 3 additional address books.  (These address books are not on the Traveler server).

 

Problem:

The mobile devices are not able to send group emails where the group & group members are listed in the DA's address books.

- They can lookup/see the groups and contacts, but when sending them, we get undeliverable emails.

 

There's no issues in sending the same emails from the Standard Notes Client on PCs.

 

Query:

What could be preventing the mobile devices from sending group emails where the groups/contacts are listed in the DA's address books?

~Manny Ekreveroopsi
Jan 17, 2014, 8:33 PM
6 Posts
RE: Traveler: Unable to send group emails
The message should be placed in mail.box for the router to pick up and deliver.  Perhaps the Router is not configured to find all the addresses.  You might want to check
Server Document - Router/SMTP - Advanced - Controls - "restrict name lookups to primary directory only".
If that isn't it, you could pause the router and see how the mail is addressed at that point (to confirm the group name is still there).

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal