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Oct 5, 2015, 8:43 PM
3 Posts

Mail only sync over wifi

  • Category: Notes Traveler
  • Platform: Android
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 6

Help....

I got problem synchronizing mails over Verse on my android phones using sim data connection.... It works perfectly fine when i use WIFI connection on same phones.

When i switch to sim data it says "Server access is forbidden for your user name (403).

Tnx

 

Oct 5, 2015, 9:23 PM
3 Posts
tls 1.2

I read about TLS 1.2 but i did update to latest 9.0.1 FP4 .

Is there any other requirements to work on Lollipop that i should manually edit?

Oct 7, 2015, 4:26 AM
43 Posts
Are you able to access your traveler server via browser ?

Open a browser and goto http://<your traveler server name>/traveler. There should be a pop-up authentication window that appear. Fill in your email address and traveler password. Then you should see a screen that show the status of your traveler device.

Oct 7, 2015, 6:23 PM
3 Posts
yes access is ok

Yes i can access it normally. When i have turned on wireless connection, and i can sync mails.

But when i use sim data internet i have not access to my traveler, got message err_tunnel_connection_failed and can't sync email, got  "Server access is forbidden for your user name (403). message in verse log.

Everything worked fine until i updated to andorid 5 (lolipop)

Oct 8, 2015, 12:07 AM
43 Posts
Are you able to do what I described earlier when using sim data ?

What I described earlier is a way to verify access to your traveler server. So if are able to do that when using SIM data then something is wrong with either the traveler application or device security policy. 

Oct 20, 2015, 9:00 PM
8 Posts
err_tunnel_connection_failed

Looking at this error it seems that you are encountering an HTTPS connection error and it would appear that you are connecting through a proxy URL. You might want to consider applying the latest Fixpacks for your current Domino server running Traveler to get the latest SSL fixes. But if you have a proxy you might want to check in with your proxy vendor and have it checked.. Other than that, to look into this further, you would want to open a PMR, recreate the issue with http logging turned on submit logs for IBM Support to analyse.

Nov 29, 2017, 6:29 PM
14 Posts
My traveler server was working fine but now it goes away

I finally found this forum. I had this problem for quite sometime now. The server (hyper-v) and email works over wifi, but when I got to work today to hook up to the wifi it did not work. I changed the ip to the traveler server and it worked again finally. Then I changed the time thinking the time threw off the syncing over LTE and it did not work over wifi anymore. If I restart the server it might work again, but I wonder why it goes in and out. I cannot access the server via url I could until a few minutes ago after the server time change (the server had the wrong time). Please help our company depends on this!


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal