Is the user listed in the ACL for the database?

edit - Also, can the user open the database in iNotes?

Yes - user is in ACL as manager, and I am able to access mail file via iNotes using same credentials...

The error I am getting now is:

-ERR The system was unable to log [username] in. Maildrop (file mail\[mailfile]) can not be located
or opened. Please contact your POP3 administrator.

Found some reference to that error in the forums and the need to re-add the user to the ACL. Tried that, but still nothing.

This is the person document - I believe it should be OK?

We are using this mailbox so that our Sage CRM can receive emails - the mail-in database was created using the ALCTeamMailbox template (DominoTeamMailbox from OpenNTF.org)

inline images not working for some reason...

Your person document specifies that the mail file as: Teambox\CRM.nsf, but the error that you listed previously states that the mail file (file mail\[mailfile]) cannot be found.

I'm wondering - is that error message wording exact?

Is the Teambox directory off the Data directory? Well, i guess it must be if inotes works.

Perhaps POP3 is hardcoded to use the mail subdirectory? Can you try moving the mailbox to the mail subdirectory and see if that works?

Mark - the error wording was "anonymized" - and I missed fixing the path, and Teambox is off the data directory.

I moved the database to the mail directory, and no change. Same error, and still accessible through iNotes.

I could change the database design, but that would be my last resort - I would like to use the features in the Team mailbox

But unless anyone has any other ideas, I guess I might be there?

Is there a config setting that would give me more details on what is failing on the POP3 connection? I am not seeing anything in the log files.

For reference, I am able to access my own email file through a telnet POP3 connection

I would try using redesigning the mail file to be based on the ibm 9 mail template and see if that works perhaps the are missing views in the other mail file design?

Well a new db with the R9 mail template seemed to work.

Unfortunate - I really could have used the team features in that other database design.

Thanks both of you for your help!

Well, I happen to have an old Teambox mail file here and looked at the design. There is no ($POP3) view, nor a ($POP3UIDL) view - both of which are in the Mail9 template.

You Might try adding those views as see if that will work!

That it is missing a view.  Look for obvious view like pop3 in the IBM version and put it into the teamview design