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May 2, 2014, 10:10 AM
33 Posts

iPhone (5) with Traveler (9.0.1) showing user's maiden name in E-Mail

  • Category: Mail
  • Platform: Windows
  • Release: 9.0.1
  • Role:
  • Tags:
  • Replies: 1

Hello,

One of my customers has a user with an iPhone on which emails show the users maiden name as addressee (SendTo).

The marriage took place 3 years ago. There is no person document in DD containing the maiden name anymore. A search in DD for the maiden name does not produce any hit.

The traveler server has been installed in February this year (by me), so that it cannot be any leftovers in the Traveler DB. The iPhone is brand new (has been activated end of March).

It cannot be a problem with recent contacts for it also happened with my emails and I never sent an email to this user before.

I debugged the user on traveler (tell traveler log adduser finest username) and there is nothing with the users maiden name. I also debugged email on the mailserver (routerdebug and smtpdebug)

So, where can this come from?

Thanks for any thought,

Manuel

Jul 9, 2014, 5:28 PM
11 Posts
Check the Mail File Owner Field
I would check the users mail file owner field. Open the Users mail file --> More --> Preferences -> Basics and ensure it has the most recent name in the Owner field.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal