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Jan 12, 2016, 3:19 PM
5 Posts

From line on incoming mail

  • Category: Mail
  • Platform: Apple Mac OS
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 4

I have upgraded my Mac OSX client to 9.0.1.  Our server is still running 8.5.3.  

When I open new mail, the From line appears like the below screen shot where the sender's address shows up in a single character cell vertically instead of complete and legible horizontally.  It appears normal in the Preview and also if I double click to put the message in Edit mode.  Has anyone else seen this issue? Could it be related to the client and server versions?

Any input is greatly appreciated.  Thank you.

 

Anita

Jan 12, 2016, 6:45 PM
122 Posts
Re: From line on incoming mail
Hello Anita!

It is look likely the same issue reported on APAR/SPR below:

LO68268: WRONG LAYOUT ON WIDE SCREEN RESOLUTION (2560X1440) - MAIL HEADER FIELDS DISPLAYED VERTICALLY
http://www-01.ibm.com/support/docview.wss?uid=swg1LO68268

SPR # PACY8SMCRE
http://www-10.lotus.com/ldd/fixlist.nsf/Public/8C3FA264B54DF70D85257A3A000039A6?OpenDocument

As a possible fix, try to reduce the size of the Notes application: either by not running in maximized mode, or with the Side bar open.

Best Regards!

Rodrigo San Vicente

Jan 12, 2016, 7:17 PM
5 Posts
New reply to: From line on incoming mail

Good afternoon Rodrigo,

Thank you for not only reading my post but also for offering the link to the technote.  I slightly reduced the size of Notes window display and all is well now.  Such an easy fix.

Thank you again and have a great day.

Regards,

 

Anita Myers

Jan 15, 2016, 1:58 PM
145 Posts
Can you open a PMR with IBM Support?
This was supposedly fixed in 9.0.1, but if you are able to reproduce something still needs investigation....

If you want to send me screenshots at jpaganet@us.ibm.com while in parallel opening the PMR I will forward directly to Dev....  They have tried to reproduce already but cannot so need to determine what is different... Thanks!

Regards,
John Pag
Aug 9, 2016, 8:33 PM
196 Posts
Problem exists for 9.0.1 FP6

We have seen it using IBM 9.0.1 FP6 client on Windows 10.  Surface Book with a wide screen monitor. We enable Show Detail through a policy, and the vertical display of the sender's name appears under Show Detail.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal