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~Ned Opjumiobu
Jul 24, 2015, 7:48 AM
10 Posts

NSD takes FOREVER

  • Category: Domino Designer
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator,Developer,End User
  • Tags:
  • Replies: 3

Recently, my Notes client frequently crashes. Aside from the nuisance of that, the NSD dialog pops up, and for it to finish usually takes at least 10 minutes. I've looked at the machine during that time with Process Explorer, and activity, be it CPU, Disk or Network is absolutely minimal.  How long should generating an NSD report take?  Why is it seemingly doing NOTHING.  I NEED the report for IBM to do anything about the crashes, but this is taking soooo loooong....

Please help!

~Ned Opjumiobu
Jul 24, 2015, 7:54 AM
10 Posts
Oh great. Another 10 minute wait and then NO NSD!

 

~Tip Ekresaman
Jul 24, 2015, 1:58 PM
212 Posts
nsd

Have you tried to run the NSD manually?  You can do this by running the nsd.exe command from the command prompt

~Sarah Ekjumizenettu
Jul 27, 2015, 3:05 PM
6 Posts
you can also do a the time of the Crahs/hang

Lars, When the hang occurs have the user do - Start - all programs - Lotus applications - support - then :

Collect Lotus Notes diagnostic data and leave Notes running , when this is complete then run it again.  then
Collect Lotus Notes diagnostic data and exit Notes

you can collect all the data under folders below and send them to IBM Support with the steps to reproduce if possible

Notes\data\workspace\logs
Notes\data\IBM_TECHNICAL_SUPPORT


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal