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Dec 15, 2016, 9:22 PM
51 Posts

Client's hang whn data dir is on network....

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags: Hang,Notes client,network directory
  • Replies: 9

Some IBM Notes Standard clients (R8.5, R.9) have data directory on network. However, sometimes network has minor connection issues (e.g. 500ms timeout) that leads to IBM Notes client hang (the nsd -kill is needed to restrat client).

 

Is there any parameter, that solves this situation? Why can't Notes client hold network connection for minor timeouts?

 

Thx for any help....

Dec 16, 2016, 9:17 AM
23 Posts
TCPIP Port Timeout

You can increase a value of TCPIP Port Timeout from default 5s . Go to Preferences -> Notes ports , select TCPIP, then press Options button and enter value. Do not increase it too much. Tune it +- 1-2s will be reasonable. With big timeout you can get an unwanted client awaitnig of server response then server became n/a

You can try disable LAN0 (if enabled), and use TCPIP only.

Dec 18, 2016, 8:17 AM
23 Posts
Not sure that TCPIP Port Timeout help to resolve...

Sorry, I'm possible pointed to wrong direction...TCPIP Port Timeout affect on connections between client and server, but not between parts of client.

Dec 18, 2016, 9:36 PM
51 Posts
To Pavel: You are right, TCPIP timeout has not sense...

... in this context. However, thanks for feedback.

Dec 18, 2016, 9:46 PM
51 Posts
To Barry: Thankx, but what do you mean by "not supported"?

I know about thos statement in "Installing Notes in a shared network directory" chapter:

... "Shared network installation is not supported for Lotus Notes standard configuration."...

 

However, this is different situation as the data dir's are no local PC. My question is about networked client DATA directory. Is this the same scenario?

 

Dec 19, 2016, 2:36 AM
326 Posts
Not supported

We ran into the problem years ago when we had local install and user data on a share so user can roam from pc to pc.   We then started having network issues with the users share and IBM answer is we do not supported user data that is not on the local harddrive.    You can try using windows roaming or try setting the user up as a roaming users and most needed local files will be copied down from the specified domino server as notes starts up.

Dec 19, 2016, 8:02 AM
51 Posts
Barry, thanks for sharing your experience...

 

Dec 20, 2016, 9:56 PM
323 Posts
Sometimes you can get away with specifying the temp directory locally though.

I do still see the timeouts, but they don't freeze the Notes client. They do throw off gobs of dialogs when the disconnect occurs.

Normally I've seen crashes when the DLLs aren't local, or the TEMP directory's not local.

If your connection issues are minor, how minor is the work to fix them?

Dec 22, 2016, 4:14 PM
196 Posts
Regarding whether IBM officially supports running the Notes client off a networked drive

I have heard from IBM'rs that there are many customers that do run Notes off a networked drive, and I have worked where a department chose to run Notes this way. Some customers believe that it is simpler to provision the client from a networked drive than from local. Before roaming became available, it may also have been useful in providing a backup for user files like the bookmark.nsf.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal