Dear Micheal,
Could you help me about on this regard, how can I open a new PMR on MAC OS X and how it effect to resolve this issue ? I really don't know what is it .
Also, please refer to below link for all Crashed info that I received from the beginning. I hope this may clarify problems that I faced.
https://www.dropbox.com/s/l3ddjgmniox0vvy/IBM_TECHNICAL_SUPPORT.zip?dl=0
Thanks in advance,
Volkan