HCL Notes and Domino 9.0 Social Edition Forum - Fixed = Traveler 9 mail forwarding attachments (update)

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~Bella Nimjipybergli

Apr 9, 2013, 9:03 PM

22 Posts

Fixed = Traveler 9 mail forwarding attachments (update)

Category: Notes Traveler
Platform: Windows
Release: 9.0
Role: End user,Developer,Administrator
Tags:
Replies: 1

I've tested this scenario a number of times with the same result. Mail forwarding an email with a 3.2mb attachment (PDF) on Traveler 8.5.3 works within a minute. While most tests are using wireless, I've also tested on the AT&T 4G cellular network.

On Traveler 9 it takes a long time and finally times out with "Cannot Send Mail - An error occurred while delivering this message". The e-mail is then stuck in the Outbox folder and all synching will stop. To sync again hit trash icon in Outbox.

Update - It does not forward with the iPhone 4s or iPad3. Android and BlackBerry z10 works. Using the same iPhone 4s and iPad3 on Traveler 8.5.3 works fine. They are both using iOS 6.1.3. Also tested with 622k Powerpoint attachment and same issue. Sends within seconds on 8.5.3 and error with Traveler 9.

All settings for Traveler 8.5.3 and 9 (below) are identical. Only exception is SSL/HTTPS implemented for Traveler 9. However, I experienced this issue prior to implementing SSL.

Basics
Maximum Memory Size:	1024 MB
IPC Socket Ports:	50125 50126
External Server URL:	https://traveler.sga.com/traveler

IBM Traveler Access
Access server:	All users can access this server
Not access server:
Remote user commands:	Disabled
User managed security:	Enabled

Log Settings
Logging Level:	Informational
Obsolete as of Domino 8.5.2 SyncML Logging:	Off
Package Log Filter:	*
Maximum File Size:	50 MB
Maximum Number of Activity Log Files:	10
Fields Logged - Privacy:	Subject; Location; Address; Phone Number

Auto Sync Settings
Monitor Polling Interval:	3 seconds
Port for TCP Connections:	8642
Heartbeat Algorithm:	Indefinite Detection
Heartbeat Initial Interval:	30 seconds
Heartbeat Algorithm Minimum Interval:	30 seconds
Heartbeat Algorithm Maximum Interval:	15 minutes
Heartbeat Retry Interval:	30 minutes
Device Offline Timeout:	24 hours
User Cleanup Timeout:	30 days

Otherwise, Traveler 9 works great. Anyone else experience this issue?

~Bella Nimjipybergli

Apr 10, 2013, 4:50 PM

22 Posts

All devices are working now.

We tested an iPhone 5 and it worked. Then deleted and recreated profile for iPhone 4s and that worked! iPad did not work. Deleted profile and readded and now the iPad works.

Server wasn't rebooted and no changes. Glad it's all working but I don't have an explanation as to why.

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