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Sep 22, 2016, 5:28 AM
19 Posts

Resource not found in schedule database

  • Category: Domino Server
  • Platform: Windows
  • Release: 9.0.1
  • Role: End User
  • Tags:
  • Replies: 10

Hello Bruce,

The validate did not get it to work. 

Tell rnrmgr list roomname gives 'room not found in schedule database'.

tell rnrmgr show room gives the same message.

I can book the room directly from the resource database. 

When I do 'Find Rooms' in my calendar to try to book the room, the room is not listed. 

Does the cluster thing make any difference?

At this point, I am interested in anything that will get it to work. I did not find the technote online. Kindly share it with me.

Thank you.

Sep 22, 2016, 4:55 PM
34 Posts
Try this
It sounds like the RnRMgr does not consider the new room to be a valid for monitoring & processing.  Try the following steps on the R&R server console:

set config DEBUG_SCHED_ALL=1

tell rnrmgr validate ROOMNAME
(where ROOMNAME is the full hierarchical name of the room)

set config DEBUG_SCHED_ALL=0


The INI will cause the validate command to display any NAB related issues it has with checking the room before putting it into busytime.  Look for any messages that start with SchValidateUser:


SchValidateUser> NO matches for user ROOMNAME in N&A Book


or


SchValidateUser> Multiple matches for user ROOMNAME in N&A Book


or


SchValidateUser> User ROOMNAME's mail server is SERVER_B, not SERVER_A


Any message from SchValidateUser would indicate there is a NAB issue you need to resolve before RnRMgr can start processing requests for the room.  If there are none then the issue is not with verifying the room against the NAB and we will need to look at the R&R dB itself.  More on that later if necessary.


As for the question on clustering, it is only relevant if all your rooms are having an issue; not 1.  That does cause me to wonder if you moved the R&R dB after it was initially created and before you added the new room.  If you did, did you make sure you changed the Administration Server in the ACL to be the new home?  If not then the new room will have a different Home Server in the NAB (which would show up as that last SchValidateUser example).  All rooms in the same dB MUST have the same Home Server value in the NAB.  If not you will cause odd issues with request processing.

Bruce

IBM

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal