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~Maria Bubponegenobu
Dec 19, 2013, 11:35 PM
2 Posts

Lots Notes 9.0.1 Inbox greyed out

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator,End User
  • Tags:
  • Replies: 3

We have several users using Lotus Notes 9.0.1 on Windows 7 Pro x64 machines where their entire inbox will display a light grey and it would not let you click on anything.  The only way to fix it is to close it completely and start again.   They are all using Mail9 template and I've tried doing File > Application> Refresh and Replace design options.  This issue doesn't happen all the time with the exception of one that happens on a regular basis.

Even change the jvm.properties to increase the vmarg.Xmx to 1024m and vmarg.Xms to 256m

Uninstalling and re-installing didn't help.

Any ideas on what else I can try?

~Dean Umkrother
Dec 20, 2013, 8:53 PM
74 Posts
Forwarded to development <>
Mail/rk
~Judy Cisponeskijip
Dec 20, 2013, 8:56 PM
23 Posts
Few clarificatons
Most likely the user tried to expand a thread using the twistie before the subject.

Does this happen when the mail tab is opened? or its happening while using the inbox.
~Maria Bubponegenobu
Dec 23, 2013, 9:38 PM
2 Posts
Replied

That's what I thought at first, the expanding of the thread but that wasn't the case as you couldn't click on anything.  It happens while using the inbox especially right after sending or viewing an email.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal