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Jun 15, 2018, 9:46 PM
51 Posts

2nd Internet Domain & Blank Screen (Setup)

  • Category: Notes Traveler
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags:
  • Replies: 0

Hello team, hoping someone can assist with some strange behavior. Our Traveler server, updated to latest version, has been around for many years abd supporting a single Internet domain. For example, users access traveler.abc.com (resolves to .../traveler via Internet Site doc) to setup devices for 1st time, normally to generate the Apple... (Exchange account) via link on landing page. This has worked without issues. A 2nd domain, for example traveler.123.com, was created for a new division in the company. A new Internet site document was created (same as traveler.abc.com) for traveler.123.com but with a different external/local IP address than traveler.abc.com. When user clicks the link to generate profile (at least on iOS devices... not tested -w- Android), a blank white page appears and nothing happens. This occurs on all tested iOS devices (multiple phones and iPads). Any idea why? traveler.123.com takes the user to the Traveler landing page, so what's amiss? Does the Organization field in the Internet Site document have to be unique per Internet domain?


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal