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Oct 21, 2015, 3:10 AM
37 Posts

Cannot connect to Traveler server using IBM Verse on iPhone

  • Category: Administration
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator
  • Tags: Traveler,Verse,iPhone
  • Replies: 4

I have a server running...

 

Domino 9.0.1 FP4 IF2

Traveler 9.0.1.8

Using a Self-signed SSL certificate generated using OpenSSL and KYRTool

 

Just setting up the first user to connect to Traveler, and she has an iPhone 6 running iOS 9.0.2.

We downloaded the IBM Verse client from the appStore, and it installed perfectly without an issue.

Trying to connect to the server, however, we observe the following error...

 

Account Setup Incomplete

Unable to connect to the server because its certificate is not trusted

 

I have no issues at all connecting to the server using Android devices, so I am at a loss what to do?

 

Any assistance would be most appreciated!

Oct 21, 2015, 7:36 PM
37 Posts
Thanks Shaun!

Damn, I never realized this restriction existed!

 

I have other clients who use the 'normal' (original) Traveler client and have self-signed certificates.

I expect they are going to lose connectivity if they ever upgrade then?

Oct 22, 2015, 10:29 AM
55 Posts
They may get lucky...

If they upgrade the client from the older Traveler client to the new Verse client they may get lucky and things will continue to work. However, if they were to uninstall/reinstall or do a new install on another device then it will not work.

May 25, 2016, 9:07 PM
6 Posts
Other SSL gotchas

Note Android devices with Verse do not require SSL enabled only Apple devices.

Also with apple devices using Verse you need to watch that the apple certificate does not expire either

by keeping up to date with the Traveler Fix packs.

I used a Comodo SSL certificate which does not have a root Cert installed on Android Devices so they have to accept the certificate each time

it is renewed, wheres as the apple devices with ios 9 have it pre installed so no errors.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal