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Oct 11, 2018, 4:35 PM
5 Posts

Search just checking items (not narrowing view)

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role: End User
  • Tags:
  • Replies: 6

Recently installed Notes Client on a Surface Book 2

When searching a view (or searching all mail) it is just checking the results, not displaying them so '72 results returned' is totally meaningless with thousands of emails still being returned.

I have run through settings but can't find anything that would change the default behavior that I am used to.

Any ideas?

Thanks

 

Oct 11, 2018, 6:51 PM
202 Posts
Sounds like you haven't Full Text indexed the database
Oct 11, 2018, 7:23 PM
5 Posts
Full Text Index

Indexed is showing green in Search View

From the detailed drop-down is shows 87k plus documents indexed today

Works fine on Win 7 Workstation

Just to be clear - search appears to work but instead of returning those documents in the view it just checks them and shows x documents selected in the status.

I was searching for the last time we purchased a drive - entered 'Seagate' in search and it showed '48 documents selected' (the view remains the same)

Go to the workstation and do the same it returns those 48 items and returns '48 documents found' - this is how Notes has always worked for me over the last 20 years

Oct 11, 2018, 8:53 PM
202 Posts
OK you probably have the option "Sorted like current view" selected then
You probably have the option "Sorted like current view" selected for Show View

drop down just above and to the right of your search button.
Oct 11, 2018, 9:24 PM
5 Posts
Show Results

Nope - set to 'Within all documents' just like the Notes clients that work

Oct 12, 2018, 2:20 PM
202 Posts
I'm out of ideas
I'd probably try deleting the Full Text Index and recreating it.
Oct 12, 2018, 8:05 PM
328 Posts
Same for everyone?

Does this just occur on one workstation? Sounds like it might be the single client?

You could try CTRL-SHIFT-F9 to rebuild all the views from that client, or try closing down the (failing) client, delete DESKTOPx.NDK as well as the workstation folder and restart the client.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal