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~Vera Dwogeromanflar
Jul 31, 2014, 7:07 AM
3 Posts

Notes 9 client does not start properly

  • Category: Notes Client
  • Platform: Linux
  • Release: 9.0.1
  • Role: End User
  • Tags: client startup empty error dialog
  • Replies: 5

Hi,

sometimes, when I start the Notes 9 client on Ubuntu I get an empty error message and I cannot open my mails or calendar. To fix it, I need to restart the client several times. The trace viewer shows some severe traces:

 

09:03:30.880 0 CONFIG com.ibm.rcp.core.internal.logger.frameworkhook
writeSession		 
eclipse.buildId=20131002-1404
java.fullversion=JRE 1.6.0 IBM J9 2.4 Linux x86-32 jvmxi3260sr15-20131231_180656 (JIT enabled, AOT enabled)
J9VM - 20131231_180656
JIT  - r9_20130920_46510ifx3
GC   - GA24_Java6_SR15_20131231_1152_B180656
BootLoader constants: OS=linux, ARCH=x86, WS=gtk, NL=en_US
Framework arguments:  -dir ltr -NPARAMS /authenticate -RPARAMS -personality com.ibm.rcp.platform.personality -product com.ibm.rcp.personality.framework.RCPProduct:com.ibm.notes.branding.notes -plugincustomization /opt/ibm/notes/framework/rcp/plugin_customization.ini
Command-line arguments:  -os linux -ws gtk -arch x86 -dir ltr -NPARAMS /authenticate -RPARAMS -personality com.ibm.rcp.platform.personality -product com.ibm.rcp.personality.framework.RCPProduct:com.ibm.notes.branding.notes -data /home/ybozkurt/ibm/notes/data/workspace -plugincustomization /opt/ibm/notes/framework/rcp/plugin_customization.ini
 com.ibm.rcp.core.internal.logger.frameworkhook
09:03:42.892 1 WARNING com.ibm.rcp.managedsettings.internal.UpdateJob
getProvidersToUpdate		 
CWPMS0008I: com.ibm.collaboration.realtime.policy.sametime.managedsettings.ManagedSettingsPolicyProvider is not currently available.
 com.ibm.rcp.managedsettings
09:03:50.642 2 SEVERE com.ibm.rcp.csiviews.providers.CSINavigatorModel
fetchCsiInfo		 
CLFNM0052E: Getting the outline design failed while populating a model with the elements of this document store com.ibm.csi.notes.runtime.internal.types.NotesRuntimeDocumentStore@1a041a04
 com.ibm.rcp.csiviews.providers.CSINavigatorModel
09:03:50.642 3 SEVERE com.ibm.rcp.csiactions.providers.CSIActionProvider
getCSIActions		 
CLFNM0003E: Error getting outline actions for navigator
com.ibm.csi.types.ServiceException: 
	at com.ibm.csi.notes.internal.xml.parser.sax.ErrorReader.newServiceException(Unknown Source)
	at com.ibm.csi.notes.internal.NotesDesignDelegate.getOutlineActions(Unknown Source)
	at com.ibm.rcp.csiactions.providers.CSIActionProvider.getCSIActions(Unknown Source)
	at com.ibm.rcp.csiactions.providers.CSIActionProvider.getCSIOutlineActions(Unknown Source)
	at com.ibm.rcp.csiactions.providers.CSIActionProvider.setRuntimeOutline(Unknown Source)
	at com.ibm.rcp.csiviews.viewpart.CSINavViewPart$22.run(Unknown Source)
	at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)
com.ibm.rcp.csiactions.providers.CSIActionProvider
09:03:50.645 3 WARNING com.ibm.rcp.csiactions.providers.CSIActionProvider
getCSIActions		 
CLFNM0254W: CSI Returned null or No Actions for com.ibm.csi.notes.runtime.internal.types.NotesRuntimeDocumentStore@1a041a04:com.ibm.csi.notes.runtime.internal.types.NotesRuntimeOutline@10141014
com.ibm.rcp.csiactions.providers.CSIActionProvider
09:03:54.557 4 WARNING   
NLS unused message: // in: com.ibm.collaboration.realtime.ui.strings.messages
 org.eclipse.osgi

 

~Judy Cisponeskijip
Aug 1, 2014, 2:07 PM
23 Posts
Can you try replacing the template design on the mailfile
~Vera Dwogeromanflar
Aug 13, 2014, 6:15 AM
3 Posts
Howto

Hi, are there any guides on how to reset the template design for Notes 9?

~Vera Dwogeromanflar
Aug 18, 2014, 7:38 AM
3 Posts
how to reproduce

I did not replace the template design yet but a colleague found out that this error is reproducable by:

1) closing the "Discover" tab of the client

2) restarting the client

Leaving the "Discover" tab open is a workaround for this problem.

~Wei Lopniskioden
Feb 2, 2015, 9:03 AM
3 Posts
Discover tab workaround

Hi guys,

I confirm the observation of Yasin Bozkurt:

leaving the "Discover" tab open allows to open the Mail and Calendar view without problems. I am on Ubuntu 14.04 64bit with a fresh install of IBM Notes 9 with Fixpack 2.

Regards,

S. Köhler


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal