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~Naomi Minhipitheroni
Dec 17, 2015, 10:47 AM
34 Posts

IMAP list of folders not retrieved

  • Category: Mail
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator,Developer,End User
  • Tags:
  • Replies: 0

We have two identical Windows 2012  servers with Domino 9.01FP5.

Domino servers are in a Domino Cluster and both running the IMAP task.

Users having trouble to connect to the IMAP server on one of the servers. Logon works, but the folder list is not downloaded from the server.

When they switch the imap server in the account settings to the other Domino server then the folder list is retrieved.

We checked the IMAP settings, firewall, ACL, disabled / enabled imap for the users(s) etc, didn't found any difference in both servers or mail files. IMAP debugging shows no errors.

What could we do next?

 

 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal