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Feb 24, 2016, 4:25 PM
4 Posts

Who column is indented for messages from external users

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator,End User
  • Tags: 901 FP5
  • Replies: 6

We just upgraded to client 9.01 FP5 SHF106 for Windows, and when viewing the Inbox or any folders, the name of the sender in the Who column is indented for all external messages, as well as messages from non-users (internal mail-in databases).  Has anyone else noticed this?  I can't find a way to turn it off, and my users are starting to ask questions.

Example (last names removed):

 

Thanks in advance!

Missy Somershoe

Feb 24, 2016, 6:32 PM
4 Posts
Sametime embedded plugin also upgraded

I also just upgraded the Sametime embedded plugin to 9.0.  It's possible that the awareness in the Inbox is causing the indenting.  Has anyone else seen this?

Feb 24, 2016, 8:20 PM
82 Posts
try ...
Shift F9 to rebuild the folder
Feb 25, 2016, 3:44 PM
4 Posts
Folder rebuild

Hi Bob,

I can't believe I didn't try rebuilding the view.  As I started a rebuild on all views, I noticed the indent was gone (not sure if it was working fine before I started the rebuild).  I couldn't be sure if it was the rebuild or not, since I usually close and reopen.  Today it looked fine until a few minutes ago, when I noticed it is indented again, and a rebuild does not help.  Now I can't tell if the rebuild helped at all.  I've also tried deleting everything in the ByURL hidden view in bookmark.nsf, to no avail.  Any other suggestions?

Missy Somershoe

Feb 25, 2016, 10:13 PM
326 Posts
Try

deleting cache*.ndk with client down.  Would also run a nconvert with the -u option  on the mail file to make sure the design of the folders are based off the correct mail template.  

Feb 26, 2016, 3:49 PM
4 Posts
Multiple users affected

The indent goes away as soon as I log out of Sametime.  We have 4 people with the issue now, and they are only people who have Release 9.01 FP5 SHF 106 and the Updated 9.0 Sametime embedded upgrade.  I've checked, and people with one or the other do not have issues, it is specific to the combination.  I'm entering a PMR for this.

Thanks for the help!

Missy Somershoe

Jun 29, 2016, 2:47 PM
3 Posts
Any Resolution to this PMR

I have the same issue. We are also running the upgraded sametime w/ our connections cloud.

 

Thanks

Justin

 


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal