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~Michelle Chufanaster
May 11, 2014, 6:16 PM
1 Posts

MAC issues with Lotus Notes 9

  • Category: Notes Client
  • Platform: Apple Mac OS
  • Release: 9.0.1
  • Role: End User
  • Tags:
  • Replies: 2

I am a LN 9 user in a MAC book Pro. Very recently I upgraded my MAC to Version 1.0 and OS X 10.9.2.

Then after that upgrade the LN is constantly crashing and freezing. It does not open entirely and I have to force the exit. Very recently my organization installed the LN 9.0.1 and it worked but once I shut down the computer, then when I start the same problem occurs.

Any help on fixes or on possible development made by IBM to correct this

~Dana Fezboosiplopflar
May 12, 2014, 11:34 AM
94 Posts
What do you mean...
...with 'I upgraded my MAC to Version 1.0'?
Did you also upgrade the Notes client?
I think you should remove Notes including folder IBM Notes Data, then installing Notes 9.0.1 with FP1.
~Kim Opboosichekikle
May 12, 2014, 1:41 PM
27 Posts
Steps to try to correct Notes on Mac install

We had what sounds like a similar issue with Notes following a Mac Mavericks (10.9.2) install.

We had success when following these steps for a clean install of Notes:


1. Make sure you have the IBM Notes Client Installation package (installer program).

2. Use the uninstaller in the package to uninstall your current version of IBM Notes.

3. Once the uninstall has completed, be sure to keep the following in your "IBM Notes Data" directory but remove everything else. You also want to specifically make sure to remove the "Expeditor" folder.

    Keep:
    Any ID files (xxxxx.id)
    desktop8.ndk
    All .nsf files and .ntf files
    Archive folder

4. Make sure all the following files are deleted:

    /Applications/IBM Notes
    /Library/Receipts/Lotus Notes *.pkg (also could be IBM Notes *.pkg)
    /Library/Receipts/xpdcoreinstaller.pkg

     Library/Receipts is typically found at "Macintosh HD" ->  Library ->  Receipts

5. Install the latest release of IBM Notes.


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal