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~George Minponebergettu
Sep 4, 2013, 4:32 AM
11 Posts

Client crashes at startup

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0
  • Role: Developer
  • Tags: Crash
  • Replies: 3
The new R9 client from the downloaded Designer crashes each time just after the new welcome page shows. The earlier Beta version works. I use a Windows 7 64bit desktop and below are two of the many generated error logs:

console_STARROW-PC_2013_08_21@12_28_44.log
[0470:0002-0A70] 2013/08/21 12:28:45.71 DeskClientOpenInt> Calling CreateProgramRCP pszRCPCmdLine[/authenticate "=D:\Lotus\Notes\notes.ini"] bDeskProvisioningRestart [0]
[0470:0002-0A70] 2013/08/21 12:28:45.74 DeskClientOpenInt> DESK_CHECKNOTES2ALIVE_TIMER started
[0470:0002-0A70] 2013/08/21 12:28:45.74 DeskClientOpenInt> Executed CreateProgramRCP
[0794:0002-0A60] 2013/08/21 12:28:57.84 InitGlobalProcessInfo> PID [1940]!= [0]
[0844:0002-0898] 2013/08/21 12:29:21 Dynamic Client Configuration started
[0844:0002-0898] 2013/08/21 12:29:21 Initializing Dynamic Client Configuration
[0844:0002-0898] 2013/08/21 12:29:21 Dynamic Client Configuration shutdown

console_STARROW-PC_2013_08_21@12_30_13.log
[067C:0002-0340] 2013/08/21 12:30:14.05 DeskClientOpenInt> Calling CreateProgramRCP pszRCPCmdLine[/authenticate "=D:\Lotus\Notes\notes.ini"] bDeskProvisioningRestart [0]
[067C:0002-0340] 2013/08/21 12:30:14.05 DeskClientOpenInt> DESK_CHECKNOTES2ALIVE_TIMER started
[067C:0002-0340] 2013/08/21 12:30:14.05 DeskClientOpenInt> Executed CreateProgramRCP
[0418:0002-0C44] 2013/08/21 12:30:19.80 InitGlobalProcessInfo> PID [1048]!= [0]

~Andy Fezresatexikle
Sep 4, 2013, 10:10 PM
10 Posts
Thank you for your comment. Please provide more information.
Could you describe the steps how to reproduce this?
Startup Domino Designer 9, then start the Notes client from Domino Designer?

About a new welcome page.
Is this a new welcome page for Domino Designer or Discover page for the Notes client?

Please attach an nsd file for this crash.

Thank you in advance.
~Rex Minweverader
Sep 5, 2013, 6:28 AM
2 Posts
Re:
Hi,
   Thanks for posting the issue.
   Could you please attached NSD logs when crash is encounter?

   Thanks,
   Mandar
~George Minponebergettu
Sep 6, 2013, 9:48 AM
11 Posts
Re: May Lambert

>Startup Domino Designer 9, then start the Notes client from Domino Designer?
Yes.
>About a new welcome page.
>Is this a new welcome page for Domino Designer or Discover page for the Notes client?

The Discover page.

I've reinstalled the beta 9 version. I found a lot of files like console_STARROW-PC_2013_08_21@12_30_48.log but only one nsd_W32I_STARROW-PC_2013_08_21@12_31_27.log

I cannot upload the file in this post, can I?


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal