This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


Nov 24, 2016, 12:11 PM
30 Posts

Problem with importing a secret key

  • Category: Notes Client
  • Platform: Windows
  • Release: 9.0.1
  • Role: Administrator,Developer
  • Tags: encryption key
  • Replies: 2

So, I created a secret key

Demonstrated removing it so I couldn't see the encrypted sections of a document

And now the problem starts

Every time I try to import the key again, it won't 'stick'

I go

File-Security-User Security

(Enter password)

Notes data-documents

(Secret key is not there)

Other actions-Import secret key

(Choose key, enter key password)

(Key name is correct)

Click Accept

(Key shows in list of keys)

Click OK

Now I go

File-Security-User Security

(Enter password)

Notes data-documents 

(Secret key is not there)

 

Any thoughts how to get my secret key to stick?

Nov 24, 2016, 12:53 PM
30 Posts
Further tests can reproduce this 100% of the time

It's the act of deleting the secret key that prevents you from ever adding it again!

This is pretty bad, as far as bugs go


This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal