This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal


~Rex Fezwechekakol
May 7, 2013, 3:22 PM
20 Posts

Firefox crashes when users iNotes loads

  • Category: iNotes
  • Platform: Windows
  • Release: 9.0
  • Role:
  • Tags: Firefox,inotes9
  • Replies: 1
I have some users who are having issues with Firefox and iNotes. It seems that Firefox is crashing on them when their iNotes is loading or when they attempt to open an email. I am waiting to hear what version of Firefox they are running. I am assuming it is version 20.0.1. Is anyone else having issues with this? I had these users uninstall Java and reinstall to no avail.

Thanks
~Bella Ekresalyoopsi
May 8, 2013, 9:10 PM
5 Posts
We have not seen any crashes with Firefox and iNotes 9
Are you using sametime with stlinks or the ajax proxy?

Did you test with disabling all plugins or addons from firefox?

Do you see the same crash with other browsers?

Thanks for reporting and let me know how it is going.

This forum is closed to new posts and responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:

HCL Software Customer Support Portal for U.S. Federal Government clients
HCL Software Customer Support Portal